The Westin Chicago Lombard

Comfortable stay. Room: GOOD. Comfortable stay. I got to stay in the Club floor and it was very convenient to access the Club Lounge, which had decent food options for breakfast. There is afternoon appetizers but I didn't attend. Beautiful lobby and nice layout for events. Service: GOOD. Early check in was available at the time of my travel. Super accommodating staff. Location: GOOD. This was convenient for my trip and very easy to get to ORD.

Positive: "" Negative: Filthy outside around and in front of hotel. Broken pint glasses were the dog waste bags are. I was walking my dog and picked up a bag full of garbage the second night. The first night I complained to the lady at the front desk who didn’t seem care

I attended the Chicago TARDIS convention over Thanksgiving and the Westin was the host hotel. Although I love in Chicago, it's easier to just stay at the hotel for the event. Overall, the hotel is nice, but needs desperate renovations and some policy updates for the pool area. Here are my points:||.. The N in Westin on the outside of the hotel needs repair, at night, its almost OK, but during day, you can see how part of the covering fell off.|.. looking really shabby, especially the floor carpeting in hallways are stained, old|.. room phone was confusing to use (you have to use the ON button before use)|.. safe was broken|.. no clock in the room|.. Bathroom seemed OK for most of it except for some mold growing around the lower part of the handicap bar in the shower|.. sink had slow drain|

Room checkin was 2 hours behind with uncertain updates. Room entry key cards did not let us inside. Dining service was either early or late. There was a set 20% delivery fee. Chicken tenders were $13 each off kids menu. It was a plate size about ihop chicken tenders size. Ordered a sandwich and burger. Both were sadly plain like tenders. They were fresh so that was nice. The wheat bread tasted more like whole grain, or 9 grain bread. Breakfast was good. Silverware did not look dried properly. Water residue mark on spoon. There was luggage carts that you had to ask permission to get inside their locked carts. Bathroom was nice and spacious. There was room in front of the toliet to have another it seemed. Bath water was very blue. A bit waste of space for bathroom. 2 robes automatically i

I stayed here for three days while visiting family in the area, and it was a perfect choice. The hotel is clean, modern, and very comfortable. The "Heavenly Bed" really made a difference—I slept great every night. Its location right next to Yorktown Center is so convenient for grabbing a bite to eat or doing some quick shopping. The staff was friendly and made the check-in process easy. Highly recommend if you’re staying in the Lombard area!