The Ryder Hotel

I recently stayed at The Ryder for two nights in late December, having been recommended to me by a few friends. The hotel has a great, central location, a cute pool area, and the bartender at the hotel bar was very personable and made an excellent cocktail. That is about all I can say positively for the hotel. My main issues:||1. I had informed the hotel ahead of time that I would be travelling with a dog, yet was put in a room that was about 8 feet away from a pool DJ who played loud dance music both evenings; needless to say this was very distressing to my pet. They were unable to change my room on the first night, but after going down and speaking to the manager the second day, they were able to accommodate me in a room further away. I would also point out that pet aside, the origi

We had a wonderful day stay at The Ryder Hotel. From the moment we arrived, we were greeted with smiling, welcoming faces at the front desk, bar, and restaurant; the kind of genuine hospitality that immediately sets the tone for a great experience. Their ability to accommodate us by securing a last-minute reservation at a nearly impossible-to-book restaurant (Vern's) was truly impressive and speaks volumes about the level of care and concierge-style service they provide. The hotel was impressively clean and well cared for, which added to an overall sense of comfort and ease throughout the space. There was a warm, relaxed feeling that made it easy to settle in and truly enjoy the environment, whether grabbing a drink, spending time in the common outdoor areas, or simply unwinding during t

DO NOT STAY! Got to the room on 1/16 and there was a bug in the shower, used utensils in the drawer, a BROKEN toilet, and a dirty fridge (have picture proof). Had to get the front desk to deal with the issues and they were not helpful. Only offer expensive valet parking, so be prepared to pay an extra $60 per day. Once i checked out of the hotel, they tried to charge a $250 smoking fee that took place on 1/17 at 8pm. I tried to present picture and video evidence that we weren’t in the hotel room at 8pm on 1/17 and they won’t budge. They have sensors in the rooms that they claim are “100%” accurate. I don’t understand how it can be accurate if I wasn’t even present in the room at that time. In addition to that, my friend and I don’t smoke. This hotel is disgusting, unfriendly, outdated, an

Positive: Great location the concept of the hotel was refreshing. Loved the outdoor courtyard Negative: Getting to certain rooms was strange you would end up in the garage area from certain elevators

The Ryder did not live up to expectations we had based on the cost of our stay. We had several issues during our two night stay: 1. Fire alarm went off at 2:15 AM for 45 min. We heard nothing from the hotel in the form of explanation or even recognizing that it happened let alone an apology 2. Room noise: roughly half of the rooms’ windows open to the courtyard/bar area, where music is played loudly from 7:45AM (including the morning after said fire alarm) until midnight. We could hear EVERYTHING from rooms surrounding us, people walking the halls and from the courtyard both nights. 3. Our AC was not functioning the first night. Again, no real acknowledgement from the staff, but they did have it fixed within a few hours after we reported the issue 4. Less important but still relevant, the