The Promissory Hotel

Roanoke, VA · Hotel

Rating
5.0/5
★★★★★ 5.0
Reviews
20
Rank in Roanoke
#2
of 57 hotels
City Percentile
96%
rating percentile
Address
The Promissory Hotel, 201 S Jefferson St, Roanoke, VA 24011
Phone
(540) 283-6083
Website
thepromissoryhotel.com

The Promissory Hotel is a hotel located in Roanoke, VA. It is one of 57 hotels listed in Roanoke. Its 5.0-star rating is above the Roanoke city average of 4.0 stars. It ranks #2 among Roanoke hotels by combined rating and review volume. There are 10 photos associated with this location.

Customer Reviews

★★★★★ 5.0 whitby miller · Feb 2026

The location was perfect! So many things to do within walking distance and the parking garage was well maintained in clean. The rooms were so spacious, the beds comfortable, the linens soft and fluffy and the amenities were quality. We really appreciated the desk services and check in was quick but felt personal. The staff was so friendly and helpful. The only issue was we were only staying one night. We do plan on being back in the future to explore the area again, but there’s only one hotel we will stay at! They clearly took time to personalize the rooms and the furniture was not standard hotel copy and paste. It was a unique experience!

★★★★★ 5.0 Trisha Calhoun · Jan 2026

I stayed at the hotel for my birthday. The staff did everything they could to make sure my stay and special day was amazing. They are absolutely the best! So kind and helpful. The rooms are so spacious with super comfortable beds, and great linens, cozy furniture, and a cool vibe. The location is perfect, within walking distance to so many great resturants, shopping and things to do. AND the Exchange, the music venue attached to the the hotel, is such a cool, amazing addition. I can’t wait to see a show there and have dinner in the restaurant opening in the hotel soon! The Promissory has it all!

★★★★★ 5.0 tammy hill · Feb 2026

Like everyone else posting reviews, I can’t say enough about the staff. Jesse is fabulous! He’s friendly and accommodating, and even gave us a tour of the building. The rooms are spacious and beautiful. We are looking forward to returning in the near future.

★★★★★ 5.0 Yvette Duffy · Mar 2026

Such a beautiful hotel, with friendly and helpful staff. The bed was amazing!! Also loved the location of being right in the heart of downtown. Will definitely be back!

★★★★★ 5.0 Meaghan Wagner · Jan 2026

We loved our stay! Beautiful well thought out rooms. Recently opened so a few things are still being worked on but nothing to distract from our stay. All of the staff were friendly and helpful and they even called us before our stay for a complimentary upgrade. Excited to come back again.

Services

Hotel

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This listing is informational. Contact the business directly to verify credentials, services, and availability.