The Key Hotel Dubuque, Tapestry Collection by Hilton

Fantastic aesthetic and brand new! Had the extra room king bed and loved it! Came with a small trendy refrigerator. Shower was so big you could bathe a horse comfortably. Breakfast was good, and staff were all very friendly. There was however one front desk man that wouldn’t allow you to walk by without talking and honestly got annoying after a few walks by unloading belongings and reparking the car. He also forgot to give us our breakfast vouchers so had to come back down. Great location that’s close to downtown and right of the highway! Will stay here again if we visit again!

We were so excited to try this new hotel in a great spot! From the moment we walked in the door and were greeted by the smiling Chantel we knew this was going to be a memory! ||Friendly Tracy behind the desk helped so much getting us settled in a room(no pics or hotel plan available on the app as it's a new property). She was quite knowledgeable.||And then the GM Ken who was so kind to bring my (left behind) thermos coffee mug up to our room! I don't know how to even thank him!||You guys are fantastic and you will see us again & again!!||The room was phenomenal!||So excited for this gem/break along our travels! Thank you!

Nice new hotel attached to the casino. As a Gold Hilton Honors member I thought I would be able to get a decent room. Just like the other poor review, they seem to only have rooms available near the fitness center despite being no more than 20 cars in the parking lot?! Being on the second floor gave me a beautiful view of a couple different roofs. Any upgraded room required payment despite the empty parking lot. You’d think you’d want to impress being a new hotel?

This hotel has a lot of potential, it just had a feel that it opened too soon. The top floor isn't done nor is the roof top bar. The room was not ready at 3 pm when we checked it was ready closer to 4pm that was disappointing and inconvenient. There is also no refrigerator in the room, Hilton garden inn next door has them and it’s essential, especially when your city has great food and you want to save left over. Found out the hard way you can’t. We had breakfast the next morning and the poor girl behind the counter seemed so overwhelmed with making coffee, taking orders and making food. While her supervisor just stood there saying “I wish I could help but I’m not a barista” Maybe they are short staffed, again felt like it opened to soon. Over all we will probably stay there again my husb

Wow! You obviously opened to soon. This is directly to the Hilton Corporation that they ripped off their Hilton members by doing a disservice and charging $450 for a room, when you clearly were not fully staffed and said nothing about your rooftop bar not being opened when the room was booked. You ripped us off. So insulting. No refrigerator, don't give me any excuses for why not, I expect one in my room. End of story. No microwave, how can I cook my left overs, it's the 21st century and every room needs one, stop acting like it's to high class of a hotel to have one, spare me, it's cheaply made and a microwave is a great investment for the price. You had no chair in our room and a bench directly in front of the TV that is the dumbest room set up I've ever seen. What is the purpose of the