The Francis House

My wife and I stayed here for our honeymoon recently and we had a fantastic experience. The staff was incredible from the moment we showed up until we left and the location was perfect for our trip. The rooms were very clean and my wife was very excited to use the Dyson hair dryer. The amenities were great and our breakfast each morning was delicious. We were so happy to find out that they received a special award while we were staying there. It was a special moment and they are very deserving! Looking forward to coming back!

We love Napa and the surrounding area. My darling wife found this wonderful spot to celebrate my retirement! It is tucked away in the somewhat sleepy town of Calistoga and is close to all the Napa high spots. The breakfasts are included and are of Michelin quality. The ricotta pancakes were amazing. The room (the suite) was delightful- I felt like royalty. But most of all the staff are the nicest, most accommodating people I have met. I love staying in small hotels because you get to know the people. They made us feel like family. We will be going back soon and often.

Our recent experience at the Francis house was smooth sailing from check in to check out. Upon arriving, we received a complimentary room upgrade along with a glass of champagne. The staff was extremely friendly & breakfast daily was therapeutic. The ricotta pancakes were my favorite! We swam, hiked, played tennis, drank wine & relaxed! I started both mornings here with a 40 minute sauna & “cold plunge” in the pool after. Great place to stay if you want that “Airbnb” feel with hotel amenities and staff. Also walking distance to restraints and tasting rooms (Tank garage winery) was my favorite! 😊

The room and the entire property were absolutely stunning. All the amenities were top notch, and we were greeted with a brief tour and history of the property when we arrived that was very nice. The location was great to walk around downtown. Unfortunately though, for the money we paid, I cannot give this place 5 stars, even though they tried to guilt us into it. They ask dietary restrictions for breakfast when you check in but don’t actually take them into consideration when they serve breakfast. I almost sat on a cockroach on my chair at breakfast, and the server just kind of handed me a napkin to squish it with. We also had the problem other people seem to be describing, where we called and emailed multiple times leading up to our stay to hopefully book some vineyards and a massage but

I am delayed in writing this but my need to still write it, two months later, shows how utterly impressed we were by Robert and the staff at The Francis House. From before we arrived and then throughout our stay, Robert and his staff, went above and beyond to make sure we were comfortable and had the best stay possible. Robert emailed us suggestions in the Napa Valley (which we used and appreciated!) and he made reservations for us at a couple of wineries and, being guests at The Francis House, we were treated like VIPs. The property is stunning, the rooms beautiful and comfortable, the food delicious and the amenities were excellent. I got sick on the last day and needed to stay on property and the care and concern I received meant a great deal. My husband and I highly recommend this prop