The Courtyard at Lake Lucerne

When I arrived, I was immediately met with blaring music from the hotel’s patio and an overall lack of cleanliness. There was an outdoor bug light full of dead insects left sitting on the tv table, and a broken bathroom shade that left the window exposed — directly at eye level with guests sitting outside on the patio.|Since the front desk was unstaffed, I had to use the hotel’s app to request help. Unfortunately, I was stuck going back and forth with an AI chatbot that didn’t understand or address the issues. After some time, I finally reached a staff member who was kind and understanding. I informed them that I’d be leaving due to the unacceptable room conditions, and they assured me I would be refunded for all unused nights.|However, the corporate office later charged me for the first n

My husband and I stayed there for a weekend getaway and it was quite lovely. The room was clean and had a nice view of the lake, and the staff were friendly and helpful when we asked for directions to a local restaurant.

I booked a trip for February for a wedding next door to the hotel back in September. I checked in online, had to send my ID and they sent me a confirmation number. Today I received an email that my booking was canceled. I called them and they blamed the third party website I used. I said cool let me book now. “Sorry we are full”. Called them within seconds of Expedia “canceling” my reservation.

I absolutely loved my stay at The Sonder Wellborn. The cottage-style space was easy to find and had such a cozy, “home away from home” vibe. It’s perfect for solo travelers or couples—definitely not a family-style setup, but that’s what made it feel so peaceful and personal.||Getting around town was a breeze thanks to the Circuit transportation system. I was able to visit nearby grocery stores and bars for just $1 a ride, which made exploring both easy and affordable.||The bar in the back was a hidden gem—quick service and strong drinks in a chill atmosphere. I felt safe walking around the neighborhood, and since I visited during the week in mid-April, noise wasn’t an issue at all.||The shared fridge is on the smaller side, but since there were barely any other guests in the house during m

Had a great comfortable stay. Comfy bed, decent sheets, hot water, very spacious. Lots of parking, which I was a bit intimidated about when I first got the parking instructions when I booked the place. Had a sign at the corner that explained we could park along the fence outside of our room and that was easy and smooth. Area is nice, close to KIA center. Would definitely visit again!