SpringHill Suites by Marriott Valencia

We originally booked the Residence Inn; however, at the time of check-in, our room was not ready so Vanessa offered a room with SpringHill Suites for the same rate (just without the kitchen). She got us checked-in and in our room in less than 15 mins. The room was clean and new. Plenty of space for the (4) of us. We have always booked the King Studio suite with Residence Inn and never really checked out the other rooms. So the double room plus desk and sitting area was plenty of space of us to relax comfortably. It had a fridge and microwave so we didn't miss out on the kitchen. The staff was accommodating and breakfast is always the best in the area. This property is ALWAYS my first choice when i book for this area.

Hello I've been waiting to give this review for some time. Because your employee that worked at the front desk name Natalie was not very inviting of customer service nor was she very helpful, I stood in front of her and her other colleague for 10 minutes before I had enough and told her. The lack of customer service here at this hotel is unbelievable to be new. I ask her. How long has the hotel been opened? She did not know her anger on her face. Looked as though they didn't mess with her, so I went to her co-worker, who was very inviting, said. The proper words make me feel like I was welcome. Her name was Vanessa. Vanessa is 1 person who, if I ever sent anybody to your hotel? I will tell them to go to Vanessa. She smiles, and she greets you. She takes your information. She also explain

Positive: The hotel is newer and the rooms are clean. The breakfast was also well done, our kids loved it. Negative: We have a larger vehicle and the underground parking was tight. There was also additional parking outside the building.

My company organized a room block at the Springhill for an annual meeting. First and foremost, Salvador, the Director of Sales, was phenomenal to work with! He was always super responsive and so friendly (and we were a high maintenance group!). The hotel was clean, quiet, and near a bunch of amenities. We will be coming back!

We had an excellent stay this past week! We arrived very late (2am), and the employee at check in was very friendly and provided prompt service. The room was clean and the beds were very comfortable! We had someone on the trundle bed couch, and he says it was very comfortable, as well. We never had issues finding parking, and felt very safe with our car in the parking lot. We didn’t use the pool area, but it was a good size and looked clean. This location really stood out in their continental breakfast! They have one of the widest varieties that I’ve ever seen in continental breakfasts! And lots of vegetarian options, which I greatly appreciated. There is a ton of seating with wide varieties in the types of seating (booths, tables, barstool countertops, couches). The entire dining area wa