SpringHill Suites by Marriott Indianapolis Carmel

This hotel was pretty disappointing. They have the Bonvoy messaging turned on but never responded to anything I messaged them for our entire stay. It took quite awhile to check in because they tried to give me a room with a different bedding configuration than I booked. When I said we needed two beds, it was like they had to figure out which room with two beds was clean and not already occupied. One of the ladies at check in was very nice but the guy wasn't super helpful. We had to ask for more towels because there weren't enough for everyone, even though I had booked the room for 4 of us. Then when my daughter tried to use a towel after a shower, a big wad of hair fell out of it when she unfolded it. The room itself is super outdated. The TV is in an awkward place, the pillows are supe

This hotel is a very nice property. I was here for Christmas visiting family. My husband and I checked in on Monday and our room was amazing. Very clean and spacious. The front desk staff was very nice. The hotel lobby was lit up with nothing but holiday cheer. NaTasha was awesome and very polite. As Bonvoy members we take our time and pride into choosing hotels to stay in and this hotel so far has not disappointed us. Amazing hotel.

I travel for a living and have never had a worst experience than the one at SpringHill Suites by Mariott in Carmel Indiana. Lady who identified herself as the GM was not inviting and lacked the common traits found in the hospitality industry. (3.7. 26 @1pm) this property's leadership is lacking from the traits commonly found in Marriott properties. We called a day ahead for an early check in, which we were granted by onsite staff. We even added our personal Marriott points at that time. When we arrived at 1 pm, GM immediately took a defensive posture and tone with us, we agreed to comeback at 3 pm. Once we discussed the change, we went back into hotel to ask to be notified if there was an earlier room to please contact us. At that time, we were notified the GM that our 2-night

The location is great! That’s the only thing that’s good. The hotel is awful. The carpet inside and the common areas are outdated and stained, the room itself is outdated the electrical sockets look like their gonna fall off, the bathroom looks like it was dropped from the 70’s, you just feel very uncomfortable in there. There is absolutely nothing in that place that is up to date! I would not recommend this hotel to anyone and i normally would never post review but i really don’t want anyone to be in the same situation I was.

Positive: Location and price of last minute deal for a Marriott was amazing Negative: Dated in all aspects. Tv was not a smart tv