SpringHill Suites by Marriott Atlanta Perimeter Center

Positive: The hotel staff at the front desk was very friendly and accommodating. The lady who works the over night or late night shift with glasses was amazing and I believe the person in the morning was very pleasant. Negative: Even though they did clean my room when I checked in, the soap dispenser was empty as well as the couch in the living room was really dirty. It didn?t bother me, but I let them know upon check out.

Every staff member at the front desk had an attitude from the moment we came to the hotel throughout our entire stay. They speak to you as if you’re stupid and are extremely unkind. As a Gold member of Marriott I am appalled at the service I received here. The room was also not very clean. Stains on the furniture, shower had stuff in it & there was even stuff on the towels. The elevators run extremely slow & feel like they’re going to break at any moment. The walls are also super thin so you hear EVERYTHING. Decent location and the rooms are spacious but would not recommend this hotel to anyone it’s not worth the headache of the staff.

I am writing to formally express my disappointment regarding the customer service experience I had during my recent stay. Describing the staff as “friendly and helpful” would be a significant understatement based on my interaction with Michael at the front desk. Unfortunately, my experience was quite the opposite. After needing to cancel my original reservation and rebook it under my husband’s name, we encountered unnecessary difficulty during check-in. Despite having completed the required changes, Michael continued to give us a hard time, making what should have been a simple process unnecessarily stressful. At no point did the interaction feel accommodating or solution-oriented. In all my years of traveling, I have never experienced such resistance during a standard check-in process.

Upon arrival I noticed the QR codes for parking, which is $8.50 plus $1.50 service charge.|Check-in was really quick and easy.|The room was very spacious. The floor was badly stained. The beds were uncomfortable to me.|The breakfast was okay.

The initial greeting that I received was amazing the front desk staff greeted me with positive energy and welcoming spirit. The room could use to TLC, lukewarm shower water (contacted the front desk but no one came to correct the issue). It was not until I ran into an issue that needed leadership support is when I ran into lack of professionalism and dismissive customer service from the Front Desk Supervisor. It was simple fix that was met with extreme attitude and lack of support and understanding. I wish the supervisor was able to take note from the other front desk agents and their approach. I strongly urge the GM and other higher leadership to look into this and correct the issue before it spiral.