Holiday Inn Express & Suites Atlanta N-Perimeter Mall Area, an IHG Hotel

As a fellow hotelier in the area for a conference, I was very disappointed by the condition and security at this property. All of the exterior doors either did not lock or were propped open for all but the last night of my stay. There are severe maintenance and condition issues that I encountered, rusty and dust clogged air vents, the deadbolt on my door kept sticking so I couldn't get the door to my room open without a fight, there is a wind tunnel coming through the strike plate on the bathroom door in the room in which I stayed and the solution was that someone stuffed it full of tissues, the ac unit does not work because the thermostat in the room does not work, like has no display, screen is blank and was hanging from the wall. I reported this the morning of my second night as the

Unpleasant experience. Bugs inside the room and flew at my face. Room had a strong odor. When using the business center, the copier/printer malfunctioned, and they even ran out of staples. When asked to speak to the manager, the front desk agent stated he was unavailable. Numerous problems. This hotel does not represent the IHG brand. Overall, it was very disappointing.

When I came down to breakfast at 6:25 this morning there was a young man at the desk on his cell phone. The seating area was a mess- chairs and tables askew, not one clean available seating area . There was a woman who was obviously working hard to get the coffee machine ready. She asked the guy for cups and he said there were no more. After she looked herself, she found plenty. He begrudgingly helped her carry them and returned to his phone- and remained on it until I left the area about 20 minutes later. His name is Dustin- or something similar.||Why is this man at the desk representing your hotel? While most of my stay at the hotel was excellent, THIS is what I’ll remember most from my visit.

Positive: The Breakfast was great! Negative: Hotel employee didn't have good customer service he wouldn't honor my IHG for a late check out. The rooms tub and toilet were stained. The ceiling was extremely dusty and there were holes in the walls were it looked as if rodents could crawl through.

This is clearly an older building, and it shows. The carpets really need to be replaced and the elevator is small and very slow. Overall, the experience was very average at best. They do offer free breakfast and free parking, which was appreciated. The breakfast was okay, but there were no real meat options besides turkey sausage — and no one seemed to eat it, so it shouldn’t have been the only option. The warm cinnamon rolls were good, and the biscuits were as well. The room itself had several issues. The sink backed up, and the fridge didn’t work — it even melted my ice cream. The eighth floor also seemed to be where staff frequently gathered and spent time on their phones instead of tending to guest needs. I wouldn’t stay here again.