Residence Inn by Marriott Long Island Hauppauge/Islandia

Staff was always going above & beyond! Front desk (daytime, evening, and overnight) all helpful, friendly. Maintenance, housekeeping, kitchen, porters (not sure what the men were called, but cleaned up around the building, just not necessarily in the rooms) were all wonderful. I needed to do extended stay for a year I never once did I have a complaint and never once did I see any of the staff members with a frown, in a bad mood or not 100% willing to help me what even the silliest of requests. And they never got annoyed that probably three or four times a week. I would need a new card because I locked myself out of the room once again. Lol. I don’t want to end without mentioning “Marge” Marjorie Monty the General Manager and probably the nicest woman I have ever met in my life (& I MEAN T

Excellent property located mid Long Island. We stayed for one night on the way to the Hamptons with a Peter Luger steakhouse dinner reservation. Checking in was a little hectic. Upon getting to our room we realized it’s a studio with a sofabed instead of the one bedroom in our reservation document. We have to go back to the front desk to explain our son was recovering from brain surgery can we please get the one bedroom unit so he can be more comfortable. The young lady at the front desk. Miss Sarah realized the error and did the amazing gesture to upgraded us to a two bedroom unit. Thank you again Sarah! ||Both units we have view and used are excellent. Clean. Spacious and comfortable. Breakfast is great. Love the Marriott brand.

I had to stay at this location for 2.5 weeks for a business trip and I was extremely happy. The most important thing to me is the comfort of the bed due to my joint issues, and I was happily surprised at how great the mattress was. The heat worked well, the room had daily maid service, I was able to text the front desk for needs, the room was clean and odor free, the shower always had hot water and the kitchen/refrigerator was awesome for a couple of meals that I cooked and storage of leftovers. I would definitely recommend this location to anyone staying short or long term in this area.

Everyone who works here is super friendly - from the front desk to housekeeping. And the room was clean. Unfortunately, that’s the only good news. This hotel has clearly seen better days and desperately needs a refresh. You can hear all the water running through the pipes whenever your neighbor is using their bathroom. Our kitchen sink was rusty and the entire faucet moved when you wanted hot or cold water. Lots of dents in the refrigerator door. The carpet looked dull and worn out. All the furniture showed visible signs of wear and tear. There are few choices in the area, perhaps drive an extra 15-20 minutes to find a better hotel.

As a Marriott Titanium Elite member, I’ve always trusted the brand for its quality, cleanliness, and service, but this stay was truly disappointing and unacceptable. We booked two suites for our family from August 30 to September 1, 2025, both located on the first floor. Late on the night of August 30, we discovered a cockroach in one of the rooms, along with old, damaged carpets, a strong unpleasant odour, and poor overall cleanliness. We immediately reported the issue to the front desk that same night, but were told that nothing could be done until the Manager arrived. The next morning, the Assistant Manager, Mr. Peterson, arrived late and acknowledged the problem. He offered a partial refund and the option to cancel the second night, but with cancellation fees. Despite the circumstanc