Holiday Inn Express Hauppauge-Long Island by IHG

I was grateful to stay here after being discharged from.the hospital we got the booking from a 3rd party . We had conditions for extra pillows and towels this was met. The room was clean . I am a germophobe so I walk with my own cleaning supplies. The staff was wonderful and attentive . The lemon water and cookies in lobby loved that. The breakfast impeccable Watching cars on the highway is very soothing. I will return

Rooms definitely need an upgrade. Carpeting is old. At least it's very good for using and charging electronics. Outlets and USB ports available at work desk and at bedside. Location right off the highway with plenty of food and conveniences around.

One of the highlights of my stay was the exceptional front desk service, especially from Jessica. From the moment I walked in, she greeted me with a genuine smile and a friendly attitude that immediately made me feel at home. Jessica was not only professional but also incredibly helpful, ensuring my check-in process was seamless. She went above and beyond to accommodate my needs, making sure my stay was as comfortable as possible. It’s rare to find such personable and attentive service, and she truly made a difference in my experience. If excellent customer service is something you value, I highly recommend staying here. Thanks to Jessica and the rest of the team for making my visit so enjoyable!

We had a very poor experience at this property. There was loud banging and active work being done on the hotel during our stay. To make matters worse, the room we paid for was not the room we were given. We booked and paid for two queen beds, but were placed in a room with one king bed instead. The room itself was dirty, and we discovered bed bugs, which made the situation unacceptable. Due to the noise, cleanliness issues, and bed bug discovery, we checked out early. When we requested a credit, the hotel lied to Hotels.com, contradicting what they had previously confirmed to us by phone, and is now refusing to issue any refund or accommodation. This was an extremely disappointing experience. I would avoid this property at all costs. There are many other hotels in the area that I have

Stayed over one night after a wedding. Arrived late but front desk was ready for us with a pleasant greeting and quick service. Room was clean and bathroom was stocked with towels and shampoo, Conditioner, body wash and body lotion. Bed and pillows were comfortable and we were pleased there were two chairs in the room and plenty of space to hang clothes and put our luggage. I prefer wood flooring to carpet. The entryway was wood but rest was carpet that could use replacing frankly. Coffee and breakfast was served and that was good.