Residence Inn by Marriott Lake Charles

I recommend this hotel without reservations! A special note has to go to housekeeping ; my hotel room was squeaky clean, smelled fresh. I travel for work, so this hotel has everything I need to make me feel at home. The kitchenette , w fridge and microwave, they even provided Tupperware. Breakfast was 😋, I loved the eggskish , high protien yogurt and available coffee. Staff is great too. They accommodated my requests. Thank you for the amazing 👏 stay!

I made a reservation in April of last year for this room. The room reserved was an accessible room, King bed studio. I called to stress we needed a low floor due to mobility issues. Two days before arrival I again made sure the hotel understood our requests. When we arrived we were told our room was on the 3rd floor and was not accessible. There was a room on the 2nd floor but that was not accessible either. The only accessible rooms available were on the 6th floor. Talk about dropping the ball—this hotel did. We are Platinum Elite status with Marriott and were not happy at all. I told them my review would reflect the poor treatment we received. The manager on duty made no apologies for their mistake. Instead she had a rude attitude and horrible customer service. We left and found a room i

Positive: The front desk rep working late at night was very kind and helpful with our late check-in. We arrived about 11pm. Negative: Breakfast was lacking in choices.

The staff is very friendly and will do anything they can to make your stay pleasant. The housekeeping staff is great at their job. It’s a very clean hotel. I highly recommend you stay here. They have a great breakfast pets are allowed so that is a big plus for me.

Ongoing renovation, staff very professional and quiet. Clean, organized. Good breakfast variety and selection. Room fully equipped and big,enough for family of 4.