Quality Suites Abilene Mall Area

Customer service is second to none in all circumstances. Clean, fresh, smells good, comfy beds...I could go on and on. The Manager is very nice and goes above and beyond to make sure all our needs are met. Also, with all the construction going on in Abilene, Texas, Quality Suites is by far the most reasonable rate for a nice hotel. Others are charging $400.00 to $600.00 per night!

As a Choice Hotels Diamond Member this hotel is one of the nicer & better I've stayed at. Updated, clean, and comfortable bed. This is were we'll stay when working in Abilene. Alan Eubank

Overall, I could tell that they tried to make this place enjoyable. However, there were multiple roaches in our room. There is also an Indian family who either owns the hotel or works for the hotel, who take up the 2nd floor. Their cooking can be smelled on the whole floor. The coffee was excellent. The rooms were decent. The breakfast was better than I expected. The hotel seems to be rusted out and falling apart but is cleaned regularly. I wouldn't swim in the pool.

Positive: "" Negative: Owner only put out limited food and supplies for breakfast. Usually food gone 30 minutes before breakfast was over. No plates to use since only a few were put out which deterred anyone from wanting anything. Slow draining bathtub.

My mother had to change rooms twice. The first room she walked into was either occupied or hadn’t been cleaned(open bags of chips and drinks were still on the table). The 2nd room smelt like mildew and after a quick check it was due to the a/c not being serviced properly. The 3rd room still had a lingering smell, the filter on the a/c was also dirty. Proper maintenance needs to be performed to improve air quality and the rooms need to be quality checked before guests arrive.