Quality Inn & Suites Orlando East - UCF Area

After a very bad experience at another hotel in the middle of the night, I came here with my three children around 3 AM. The front desk staff was extremely kind, professional, and understanding. He listened to my situation and quickly found us a room at a discounted price. The check-in process was smooth, fast, and respectful, which made a huge difference after a stressful night. I truly appreciate the excellent customer service and willingness to help a family in need. Highly recommend this hotel for their professionalism and outstanding front desk support.

The room was horrible. The AC leaked water all over the floor. There was German roaches. We killed at least six of them during our stay there was mold all over the bathtub. The toilet seat was not secured onto the toilet bowl. The towel I use after taking a shower had 2 long black hairs. My hair is blonde. The brown blanket on the bed had a cigarette hole and I can keep going….with the amount of hotels in the area, I will have to try a different hotel next time I’m down in Orlando!

This was by far the worst hotel experience I have ever had.||Upon arrival, I discovered there was no elevator, so I had to lug my suitcase upstairs. While I managed, anyone with a disability would be forced to stay on the ground floor — which, according to reviews, tends to be noisier.||When I entered the room, there was a very odd odor. I noticed mold all around the AC unit, which I suspect was the source of the smell. The bathroom was absolutely disgusting. The shower was stained and clearly not cleaned properly. The shower curtain was also filthy and completely useless — water ended up all over the floor anyway. The bathtub faucet was nearly detached from the wall, and the floor was covered with hair and other debris.||The towels and washcloths provided were visibly dirty, so I went out

This hotel is right beside a major construction site where they’re building a new hotel so if you are a light sleeper or value sleep at all, choose another hotel, just being transparent. The rooms were decent upon first look but the floor? The floor was SO DIRTY that my toddlers feet were black from dirt within MINUTES anytime she jumped off the bed with no socks. Same for ours. Unacceptable. I actually took a wet rag and wiped the floor and took it to the front desk on another towel and the younger guy who works at night seemed unphased and unapologetic. I asked housekeeping the very next morning to clean the room and the maintenance man, (who by the way is awesome and SO NICE), said we were on a waiting list . . . so I’d say even if the floors LOOK clean do the same test I did and you’ll

Stood for one night working out of town, had to kill so many roaches. The bathtub was not cleaned from the last visit, dirt and hair in the tub. I left all my bags/ shoes in the car. 6-7 Roaches Adults and Babies 🤢🤮 the iron is pretty much drug paraphernalia. Usually have good experiences with quality inn but this Orlando/ Disney location is on the no return list.