Park Regency Resort

Very disappointing experience. When we checked in, the hotel gave us the keys to a room that was already occupied. We opened the door and found other guests sleeping inside, which was extremely uncomfortable and a serious breach of privacy and safety for everyone involved. We had already paid around $900 expecting a good room, but after this situation we were reassigned to a disabled-access room instead. Overall, the way this was handled was very disappointing. The only positive part of our stay was the shuttle service and the drivers who take guests to and from the mountain. They were very kind and helpful. Unfortunately, this experience made our stay much worse than expected.

We stayed for three nights, and our experience was exceptional. The hotel itself was very impressive. The bed was the most comfortable I’ve ever slept in at a hotel, making our nights incredibly restful.||The kitchen was very well equipped, with everything we could possibly need readily available. The bathroom was spacious, comfortable, and a pleasure to use.||We also had a balcony, which was a lovely additional feature. It was wonderful to step outside, enjoy the fresh air, and take in the surroundings—it really enhanced our stay.||The staff were extremely professional, kind, and attentive, always ready to assist with a smile. On Tuesday night, they offered snacks for guests, which was a thoughtful touch. The lobby was also a welcoming space to meet and chat with other guests.||Overall, i

Positive: Good room with kitchen, bath, separate bedroom area. Clean and super close to the lifts and many restaurants just across the street. Negative: ""

Worst hotel experience ever — ruined our Christmas break. We stayed at Park Regency Resort Park City during Christmas, and the experience was unacceptable due to poor management and a complete lack of accountability. To be fair, the front desk staff, maintenance team, and shuttle drivers were polite and helpful. Unfortunately, the manager’s response completely overshadowed everything else. 1) Water leak on Christmas Day (Dec 25) On Dec 25 (Christmas Day), we returned after lunch and noticed water on the bathroom tile floor, along with a visible wet patch on the ceiling. The wet floor was slippery and unsafe. Maintenance came, but the resort could not fix the issue and could not offer a room change that night, so we were forced to spend Christmas Day in an affected room. We were moved the n

Each unit is very small and old. The dining tank is right in front of the fireplace. Kitchen ware is very limited. It was pretty difficult to cook anything more elaborate than a one pot meal. The sofa bed was broken. Most importantly, internet is very weak. We could not watch anything streaming from the TV with 1-min lags every 2 mins of play and a failure every 20 minutes. I could not use my laptop to do any work and had to go to the lobby. Washer and dryers are not in unit. Each floor has 2 washers and dryers to share. Mattress were uncomfortable. The shuttle service was good and I didn’t have to wait long. The hot tub is hot but lacks jets. There are no ski lockers. Keeping 4 sets of skis in an already small unit made it even worse. Furniture is worn.