Market Pavilion Hotel

Positive: Location and the level of service and accommodations Negative: ""

We spent our anniversary at Market Pavilion and couldn’t be happier. Theresan welcomed us at the front desk, made us feel very special and even brought us chocolate covered strawberries later that afternoon. The hotel is beautiful, comfortable and located in walking distance to all of our favorite spots. We will definitely stay here again when we are in town.

We have been visiting Market Pavilion Hotel for many years but this is the first time we have stayed for a long weekend. Our trip was first class. The restaurant in the main lobby 225 is above and beyond as is the lounge bar, be sure to have Clark make you a great martini or Nitrotini or pour you a great glass of wine. If you’d like a beautiful view of the Ravenal Bridge and the city the Pavilion rooftop bar is the place to be. We so enjoyed a relaxing weekend and you can’t beat the location. We will be back!

Outstanding upscale hotel and in my opinion, the best. Polite and professional staff offering their assistance with everything. Special shout out to Theresa and Shane who went out of their way to help return and ship my cellphone back home to me. Clark the bartender is the best and master at his craft. Housekeeping excellent with all the extras in your room. Beautiful rooftop bar with harbor view and dinning. No reason to search anywhere else. The top three restaurants just steps away.

Check-in was handled extremely poorly and fell well below the standard expected for a luxury hotel. I arrived at 3:00pm knowing check-in was at 4:00pm and politely asked if my room happened to be ready early. It wasn’t, which was fine. I was told to return at 4:00pm or that I would receive a call if it became available sooner. At 4:00pm, my room was still not ready. I was asked to wait on the rooftop and told I would be called when it was ready. After nearly 40 minutes on a cold, windy rooftop, well past my confirmed 4:00pm check-in time, I returned to the front desk. I had received no call. Meanwhile, I watched other guests be sent to their rooms. When I politely expressed that my check-in time had passed and this was becoming unacceptable, the front desk agent (Andreina) did not apolog