Kingston Resorts

Long story short, we had to try 4 rooms at the Hilton that all had a crazy loud "bang" noise when the heater turned on and off. They were patient with us, the maintenance guy did come quickly, manager did step in, and they did resolve it by eventually sending us to attached hotel (Kingston). Otherwise all the rooms we saw seemed nice, besides a brown stain on one of the pillows in the first room and the "ocean view" being greatly overwhelmed by the top of roof. 🤦🏼‍♀️

I am extremely disappointed and frustrated with how this entire situation has been handled. On our recent stay, the shuttle driver failed to properly secure my dad’s wheelchair before driving — and then drove like a maniac. This caused my dad to slide across the back of the bus, nearly tipping over, and his wheelchair wheel broke as a result. To make matters worse, the resort had no replacement wheelchairs available — one was “broken” and the other was reportedly “stolen.” So, on our very first night, we had no way to get my dad around for the rest of our vacation. I had to locate and purchase a wheelchair from CVS and have it delivered via DoorDash at 10:30pm just to salvage the trip. The staff treated the whole incident as if it was nothing. My Hilton Sales Executive (who booked our st

Employees will steal !! My wife went to spa 33 to come back to her locker opened with $500 cash and her wedding rings gone !! Nothing done about it. There have been other reviews shared of this same incident happening! Do not leave you’re items unattended their. !!!

Embassy Suites Kingston Plantation has a lot of potential, but the overall cleanliness of the common areas needs A LOT of improvement. The lobby and conference spaces often felt damp and not as fresh as expected, and elevators could use more consistent care as well. The restaurants and coffee shop were inconsistent, with slow/poor service and food that was disappointing. On the positive side, my guest room was comfortable and housekeeping did a good job day to day. The highlight was the breakfast; both the quality of the food and the friendliness of the breakfast staff stood out and set a much higher standard for the rest of the property. With more attention to cleanliness and service, this resort could deliver the excellent experience its location promises.

Our ocean side two bedroom condo in the South Hampton tower was nice and perfect for our family, and exactly as advertised when the reservation was made. The staff and services at the resort were amazing as well. Will definitely be back at some point in the future.