Inn At Willow Grove

The Inn at Willow Grove surpassed all of my expectations for a quick one day getaway. The room was beautiful and well appointed, the grounds immaculate and the meal service unsurpassed. The chef outdid himself with a special menu and the sommelier, Wednesday, was incredibly knowledgable and conversant in all aspects of the pairing. Dinner servers Katherine and Hailey articulately provided individual course narratives and discreetly served, cleared and ensured we had everything we could possibly want throughout our four course meal. Hand delivered coffee and beignets to the room in the morning were yet another treat to be savored in front of our dual flame fireplace. Well done!! We will be back!!!!

A brilliant experience from beginning to end. The staff was welcoming and helpful from the moment we arrived and did not cease to be punctual, welcoming, and helpful throughout our stay. The room appointments were lovely, services such as turndown were always on time and discrete, you felt pampered from start to finish. The rooms provide a remarkable amount of privacy and porches look out on beautiful grounds and landscaping. There was even the friendliest old cat wandering around and she was kind enough to give us some attention as well. The spa is very nicely appointed and spa staff are very good. My massage was expertly done and I left relieved of all stress. All in all, we were sorry to have to go.

I ordered a gift certificate as a gift for my niece on 27 Dec. Their website said I could choose either a gift certificate delivered by mail or electronically. But nowhere did the website allow me to specify email delivery address. I received a status email that only said “order confirmed”. And today, 7 Jan, it still doesn’t show that it shipped. I called the Inn at Willow Grove front desk. I was less than thrilled with the lack of customer empathy or service. They asked me to wait til week’s end to check on delivery. It’s going to Charlottesville VA, a 45 min trip, via USPS. If it’s not delivered THEN they will email it to me. Why not just fulfill my request to email me the certificate? Then I can send it to her myself…including in a nice card or ecard? This is NOT the level of service we

We stayed for 2 nights as an anniversary getaway. We live about 2 hours away and did not regret our trip. The breakfast and coffee were phenomenal. What stood out for us was the impeccable service from beginning to end. We will definitely return.

EDIT: I expected this response from the owner. I’ve attached a copy of my confirmation email from November 19th, and as shown, there is no mention of gratuity anywhere. Additionally, you were not part of the conversation I had with Nikki, so your response is based solely on her account,which is fine,but it does mean you do not have all the facts. I informed Nikki that I intended to keep my appointment but wanted to express my disappointment with the lack of transparency. Her response was, “Why would you want to still come in if you are upset?” For clarity, I would not have been penalized for canceling, as this conversation occurred yesterday and my appointment was more than 48 hours away. I stand by my review and would encourage not responding to customer feedback without full context.