Hyatt Place Roanoke Airport/Valley View Mall

Good location tucked just off the highway, but not too loud from it either. Right next to the mall. Very good service especially from front desk and kitchen crew (Ms. Peggy was nice to talk with). Room decoration and amenities were impressive. Wasn’t the biggest fan of the couch since it was pretty firm. Wish there was an overhead light in the room. Complimentary breakfast was very good both days I was there, it seemed the the kitchen made a few of the items fresh and it was a great start to the day. Price was pretty reasonable too. I’d stay here again next time I’m around.

My husband and I stayed in this hotel because it was close to the Salem Civic Center where we went to a concert. It was nice to be able to check in early and go shopping and not rush to leave on Sunday. The breakfast was nice and ran until 10am and included hot entrees. The beds were very comfortable the room was large and could accommodate extra people although the bathroom was small. The front staff was very friendly and quick to offer bottles of water as Hyatt Rewards Members. We would recommend this hotel especially with the great restaurants nearby as well as Valley View Mall and Regal Valley View Grande theater, not to mention the airport with transport but it was so quiet you wouldn't know it.

This hotel's service is poor for the price and the facilities are too ordinary.

The woman at the front desk durning my stay 1/19-1/22, was awesome. She was like the only one working in the evening and she's doing awesome. Made my food to-go and checked people in while answering the phone give that girl a riase. Food is decent, rooms are clean and nice, prices aren't bad, breakfast is good and clean, wifi isn't spotty. Good place. Only issue was the sink not draining properly, MINOR inconvenience. Will stay here again

Advertised a room as sleeping 6. Only slept 4. People had to sleep on floor. People at desk were no help at all. Didn't even have a cot. Pool was closed but was not notified when booking. Recommend finding other places that have better customer service. Hotel not as advertised.