Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton

This is a very beautiful hotel, we stayed a couple years ago and were excited to return. However the experience was definitely not the same. To begin, our comforter had a stain that appeared to be blood, we were willing to overlook that oversight. It wasn't about the money as we used our many points, were on vacation and enjoy great ambiance. We travel with a 9 yo, one night we asked to heat some leftovers for him, we were told "we don't have a microwave" so you have a bar, and a restaurant but no microwave? Wow. So I used the hairdryer to heat up his food. In our years of extensive travel across the U.S. and Europe, that was a first. A couple nights into our stay we asked for a rollaway bed. We were told "we don't have rollaways". Not even 5-10 on property that were in use. Just zero. So

As a first-time guest at Hotel West & Main during the holidays, my stay was truly memorable. From the moment I arrived, Kay at check-in went above and beyond to make me feel like family. She was incredibly attentive, helpful, and welcoming so much so that she even helped me decide which dress to wear to my family’s holiday party! Her hospitality alone made me not want to check out. The room itself was very nice and comfortable, adding to the overall experience. At check-out, I had the pleasure of meeting Debbie, who was also very kind and pleasant. While housekeeping could have been a bit friendlier, the outstanding service from the front desk staff more than made up for it.Thank you for a wonderful first stay. I look forward to returning.

Great Room & Amenities, but Housekeeping Needs Attention We stayed at the Westin in Conshohocken, PA, and overall had a really nice experience with a few frustrations worth mentioning. The positives: The room itself was great. spacious, and comfortable. The bar was super nice, and the Hook & Ladder restaurant (especially the patio area) was a standout. Great atmosphere, good drinks, and friendly service. The negatives: Housekeeping was honestly the biggest disappointment. Beds weren’t made, trash wasn’t taken out, and one day housekeeping didn’t show up at all. We were there for 7 days, and by Thanksgiving morning we were down to just one towel between us. Not ideal when you’re getting ready to see family. I also wasn’t a fan of the parking setup. The hotel shares a garage with another

Pleasant surprise - nice hotel - helpful staff - lively atmosphere and public spaces and surprisingly quiet rooms. I was worried that the hotel would be loud but our room overlooking Fayette (which is a fairly busy street) was quiet due to very well insulated windows. I am super annoyed by noise so was relieved about this - also the heater has an off switch if that noise bothers you, but it was not bad. The hotel was clean and the rooms and bathrooms were nice and substantially sized. I had several interactions with the staff - they were all very pleasant and helpful. We will definitely stay here again when visiting family in the area.

We spent New Year's Eve here! The room was clean and had exceptional dining. However, our experience was affected by poor customer service regarding their New Year's Eve party. Despite the hotel's promotion and attempts to secure tickets, we learned the event was sold out upon arrival. The manager informed us there were no reserved spots for guests, which was disappointing given our significant spending of nearly $1,000. While it didn't ruin our night, the lack of prioritization for hotel guests left a negative impression. Offering reserved spots for hotel guests would’ve improved our experience.