Hotel Monreal Express & Studios

Two of us stayed here and had an excellent experience. The room was very spacious, with a mini fridge and microwave, and the beds were large and very comfortable. It was completely quiet at night (perfect for resting after a long day at the parks), and the bathroom was spotless. The staff, especially Rodrigo and Thiago, were very friendly and helpful and answered all our questions. The location is unbeatable — just steps from ICON Park and close to Universal. I highly recommend it. Great value for the price. Thank you!

I contacted the hotel in advance with my room requests, all of which were acknowledged and I was given a nice renovated room on the ground floor just steps away from the pool (which note they refer to as the first floor).||The best asset of this hotel is the desk staff - Marcelo gave a very warm welcome followed by a friendly greeting daily, along with Jose and Paulo, all of which deserve a special mention. Also the maintenance man who I needed on the first night who went above and beyond to provide more hangers (there were only provided on arrival in the cupboard) and help me set up my fire stick on the TV.||Whilst there are clearly renovations being undertaken at the hotel, these are at present limited only to the rooms. The remainder of the communal areas are uninspiring with rusty ra

Positive: Bathroom was small but clean. Pool area was very nice. Negative: Dirty, poor repair, rusted lamps, motel, not a hotel, sketchy parking lot, felt unsafe.

Really everything was great, it’s a budget style so you’re not gonna have incredible service but having said that service was imho great! They printed stuff for me, when i asked for some extra towels etc they were there within 20 min etc. Breakfast wasn’t fancy but had just what i needed, coffee, juice, waffles with low cal syrup, some proteins each day, sausage or bacon or whatever plus yoghurts, fruits, cereals, bread and all the other bits and pieces you expect. I had a single king room, big room, kitchenette with microwave and mini fridge at was all clean. Also view from my room was sweet. I’d def stay again.

Our stay was extremely disappointing and far below acceptable hotel standards. Throughout our visit, we experienced multiple serious issues, including unsanitary room conditions, maintenance problems that were never resolved, and repeated room changes. One room had stained mattresses with one sunken in on one half, and another had live cockroaches. Cleanliness was consistently poor, and the situation caused significant stress and anxiety during our vacation. What made the experience worse was the lack of accountability during our stay and afterward. We made multiple attempts, both in person and by phone, to speak with management and resolve the situation, but were repeatedly given conflicting information or refused escalation. Our concerns were dismissed, and interactions with staff were