Homewood Suites by Hilton West Bank Gretna

The room itself was standard and smelled freshly cleaned, which I appreciated. I’m usually nervous about hotel sofas (I never sit without a towel 😳), but overall the room felt clean and fine. That said, the check-in experience was frustrating and unnecessarily stressful. The Hilton app strongly encourages you to check in the night before, which immediately authorizes payment. The whole point of this is to skip the front desk, go straight to your room, and use your phone or QR code for entry. Based on that process, I assumed that once payment was authorized, my reservation was fully confirmed and that my room would be prioritized for cleaning. I now realize that assumption was incorrect. I never received a message that my room was ready, but since check-in is officially at 3:00 PM, I as

My husband and I had an amazing time at Homewood Suites Westbank in Gretna. Ms Churell greeted us with a smile while checking us in. Ms. Nell prepared an amazing hot breakfast for everyone who decided to eat before the big game! Ms. Nyesha had a big wonderful smile while checking me out on Sunday morning. My husband and I will definitely stay again at this hotel. Ladies you all were amazing and keep up the great work!

Positive: The staff were exceptionally friendly and helpful. Negative: None.

This hotel is always our first choice when visiting New Orleans. The location is ideal for us. It's on the outskirts of the city, so we miss alot of the traffic, but it's close enough that you can get there if you wanted to. The rooms and hotel is always clean. The breakfast is always delicious and the staff is so hospitable. We love it here!

Nice room and hotel staff was friendly but only because they have to be We were charged a smoking in the room fee We were there 4 days. You'd think that if we were smoking in there, there would have been a complaint. No proof no nada Went back to the hotel 2 hours after and they had no proof. No manager. No supervisor. They wouldn't let me up to smell the room. I have called 5 times to speak with Mr Heard...the "manager". He is never there or so they say. What a coward.