Home2 Suites by Hilton Raynham Taunton

Stayed here for an extended stay and the hotel manager Jennifer was amazing! So good, I told her she needs to run multiple hotels! Manny was also another manager who went above and beyond to make sure I was satidfied. The entire team is amazing and I'm so happy they are there.

I wish I did not have to report on this but this hotel was just a disaster! From the outside it looks like a perfect jewel, from the inside not so much! The common areas were filthy, trash on the floors, in the elevators, week old fruit in the breakfast bowl, crumbs in the silverware drawers, ripped couch cushion in the guest room, old lumpy uncomfortable bed and stains on the carpet. In the gym there were two broken treadmills, no water in the dispenser and no one had even bothered to change the clock from DST in the past 3 weeks! Clearly there is NO attention to detail in this property. it is so far 'off brand' from Hilton that I took the GM, Jennifer Martinez's business card to email her. I emailed her, faxed her, called her left a voice mail and a message at the front desk and got no r

The room was well designed and comfortable. I really appreciate having a nice, comfortable place to stay with my two dogs. The dog-friendly aspect of Home2 Suites is great. I also appreciated the high ceilings, nice solar shade and room darkening shade (with choice of both), and the small sofa was comfy. My stay wasn’t seamless (I was not given the room I selected via the Hilton Honors App (I tried to be at end of a hallway so my dogs would not be in a high traffic area so they would be quieter, and I was given the room right next to the lobby); my digital key wouldn’t work until several hours after check-in; my key card stopped working before I checked out (and before the 12noon checkout time). But overall a good stay and I would definitely go back.

The staff at the front desk were nice. The hotel itself is in a quiet location, but not in the best shape. Cleanliness could be improved in common areas. The room we got was ok, beds were as in an entry level hotel, but the shower wasn’t clean, it looked like literally it wasn’t cleaned after the last user, had hair, soap and dirt on the walls. I got a room with r beds but bath only had 2 bath towels. It was overpriced for what it is.

Excellent room rate for our 10 member group. Breakfast was mediocre but edible. Rooms were immaculate and very quiet. Pool was closed for the duration of our 4-day stay. The gym was open and well equipped. The lounge was comfy and inviting. Heavy traffic in the area.