Home2 Suites by Hilton Port Arthur

Positive: The staff is great, friendly, knowledgeable and efficient. Negative: It's worn around the edges. The entrance sliding doors are worn out and scrape. The elevator foyer on the second floor stinks like BO.

Always a nice friendly place to stay! A few suggestions after being here on and off for the last year. Bed sheets might need a replacement, they are "pilled" up which makes for not great sleep, refreshed pillows and maybe a good carpet and floor cleaning in the rooms. The other thing we noted was the lack of internet services in the lobby which week after week when we would return and need to print something the internet did not work. It was mentioned but no one seemed to know what to do. |Overall, a good place away from home to rest, work and be at the work site.

There's no reason the coffee station at lobby serves cold coffee by Hilton hotel. No one cares to check and make sure cold coffee has been replaced with freshly brewed hot coffee serves throughout the day. Wifi strength is bad and inconsistent. Lost and disconnected many important meetings in my room on my work laptop using this Hilton wifi. This gets one-star review. P.S. Hotel staffs let their friends, kids and family members hang around lobby for no reason. Treating the hotel like their daycare center, letting their kids roam free.

Rooms are clean staff is good. But who thought this was a good idea in a double bedroom to install a sliding door for the bathroom with a gap left open so you can see inside to the shower also with no locking mechanism

Room and service was just fine. Again with Hilton the tv reception cuts in and out. When I have reported it they say that they use one satellite and it can't handle the whole hotel. Time for a fix Hilton. I have had this happen at several other Hilton hotels.