Home2 Suites by Hilton Mobile West I-10 Tillmans Corner

Stayed for 1 night over the 2025 holiday break - NOT what we had come to enjoy about this brand, and not at all to the Hilton standard. Location was good, just off the interstate, and the room/bed were comfortable. However, the cleanliness was another story - attached photos show major rust and poor repair workmanship. Breakfast buffet was cold and lacked variety. Tried contacting hotel after stay but got no response. Very poor customer service!

Front Desk wants to charge $50 to check in earlier for a room that is widely available with limited occupancy on a week night. I was originally upset with this money grab, but at the end of the day it didn't impact my trip as much. I would have preferred to stow some valuables inside and not in my vehicle while we handled business in the unknown areas. Hilton really should revisit this as a global policy for loyal members especially high volume stays & spend on AMEX Aspire + Surpass cards. Hilton Honors Status (& previous top tier) "Diamond" has become of almost zero value stateside. Room was very spacious. Overall clean. Didn't smell bad but didn't smell great. Pillows leave alot of room for improvement. We stayed in an ADA room to make it easier on my father, the bathtub was large and

I thoroughly enjoyed our stay at this property. It's truly a gem in this neighborhhod, but was a welcome sight to see for a traveller passing thru with windows too foggy to clear and a body seeking rest. The hotel sits perfectly close and convenient to I-10 so its easy to get to. The staff, even at 1AM, were sincerely so energetic and warm, they were a pleasure to encounter in a world that can be so cold. 10s across the board!

Positive: Staff was friendly Negative: I’m not sure why this hotel has such high ratings. We stopped here while driving through and chose it because of the reviews. It’s dirty and smells awful. Had to change rooms at 3am due to awful smell.

I'm a Hilton member. I stayed 3 nights in a king suite. This place is amazing. Talk about Christmas spirit! Nicely decorated and inviting for the holidays. My room was so clean. I wear room slippers and the floors and carpet are telling when it comes to cleanliness. Impressive. The bedding? Better than any resort at Disneyworld! No joke. The staff was awesome and inviting at every shift change. Breakfast was incredible. Pay no attention to the negative reviews. It's on them and their bad behavior, not the Hilton. I read about the family coming in late with kids that got noisy. They need to understand that coming in late, people on business had been traveling all day and are finally resting. Out of control kids need to be taught SHHHH at that time of night. Be responsible parents. Possibly