Home2 Suites by Hilton Baltimore/White Marsh, MD

I had a pleasant stay at the hotel. The rooms were clean, well-maintained, and equipped with all the essential amenities. The staff was professional, courteous, and always willing to assist with any request. The location was convenient, making it easy to access key areas in the city. Overall, it was a comfortable and hassle-free experience. I would recommend this hotel to both business and leisure travelers.

Rooms were good. The bed was very comfortable.Common area was a little chilly but that is to be expected. You have to use your room key to get to the pool and gym.Kitchenette in the room was perfect

Why does only one elevator work. I been here almost two weeks and its been down the whole time. I asked a staff member and they were quick to ignore the question. And the one elevator that works is very shady. Like it will get to a floor to high then have to lower again, shakes it's very unnerving. House keeping is good. I'm just not the biggest fan of them getting to my room at 5 pm. I do like the size of the room and amenities. And all the counter space and shelves. Front desk is friendly The free breakfast seems lacking compared to previous visits from different locations and other similar hotels.

I have been staying this place every week for the past couple of months without any incidents up until today. I found that I was charged extra $20 on my card. I called the hotel to inquire for the mysterious fee. AJ who answered the phone said that the house keeping found one missing hanger in my room after I checked out. I told him that was a wrong claim that been made because I didn't take it. He said it could be handled at corporation level. He transferred me to the corporation. I spoke with them. But they said such matter should be handled at the property site. I called AJ back at the hotel. He was careless and said “You have to pay $20 for the missing hanger because of discrepancy that the house keeping found.” I asked to talk with the general manager at the site. Then he was like

It was fine. Not 5 stars but nothing terrible. The check in involved signing and initially a paper that mentioned not using rose petals and decorating rooms. Felt very unnecessary and made me feel like I was staying at a budget hotel, not a Hilton. The door to the room had to be pulled tight to be closed. It was slightly worn with some fabric hanging from the bed frame and plug ins being loose. However, it was clean and the bed was comfortable. All the lights worked and it was quiet. There is a pool however it looks like they limit the use to 12 guests per hour which is unusual. I wasn't there long enough to use or to bother clarifying further. The staff was friendly enough and put together a good breakfast. The same person who checked me in also checked me out in the morning. Overall, the