Holiday Inn & Suites Pigeon Forge Convention Center by IHG

This hotel is really nice and clean we had a good view. Next to us which is walking distance was a band on the other side is the go-karts some of the rooms have balconies and fireplaces.. The food was ok but if you don't have points you might have to pay I wouldn't pay for it. Just go out to get breakfast or have something delivered. The staff was really nice and friendly. They do have a restaurant in the hotel as well. Would definitely come here again and will tell others.

Do not stay here, the worst place we have stayed. People were so rude, we would ask for extra towels and they would give us one and say they are out of towels, how does a hotel run out of towels. The house keeper wasn't cleaning the room until I made a complaint. The carpet looked like mud was all over it, behind the toilet paper there was poop on the wall, the shower also had places on it like they didn't ever clean it. We will never slay there again.

The location was PERFECT! Right in the middle of everything. Parking was wonderful. The atmosphere was great! Very friendly staff. Rooms were very very spacious and very clean and comfortable. The value was the quality is far superior to some of the other accommodations that we have stayed at in the past in Pigeon Forge. The noise level was very great. When we shut the door, we didn't hear a peep. The amenities were fantastic. Indoor hot tub and pool was wonderful and great temperatures. We would 1000% recommend and this is our go to hotel for future visits. Shout out to Miss Donnette for making our stay very enjoyable!

Beautiful hotel with a great view. I was on the top floor, it is noisy due to the amusement rides nearby and traffic, but it is expected if you're visiting Gatlinburg. Parking was good, rooms are very nice, and service was grear. Very friendly front desk agent. The only thing I did not like was trying to get pull in the parking lot from the road and pulling out of the parking lot onto the road. Its a very, very busy road, especially on a Sunday night.

Positive: The beds and pillows were very comfortable. Ample/close parking and elevator access was very good, too. We had dinner at the restaurant next door one night - it was good and not expensive. Negative: The indoor pool was closed for maintenance when we first arrived. When it opened the next day, we felt the water (quite cool) and never used it while we were there. I would prefer to stay a hotel with a better pool next time.