Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel

We stayed here for one night on our way from Enid to Tulsa, an adult and three kids. Check in agent was very kind. Upon entering the room, we realized it was super cold inside, the thermostat was set to 62°. We turned the heat on, but the room never fully felt comfortable. It felt damp in room, perhaps because the bathroom has no fan?|Even though beds felt damp, we slept decently on the mattresses.||Complementary breakfast was pretty good, although the eggs and potatoes look like they’ve been left out for a while. Noticed that the patio chairs outside were torn up, and there were some missing trim in areas around the breakfast area.||Despite all that, probably would stay here again if the need arose.

We recently had a great stay at the Holiday Inn Express in Sand Springs! We loved the friendly and helpful staff, the cleanliness of the entire hotel and our room, the size of the room, and the comfortable bed. We slept great and enjoyed the hot breakfast each day. It’s on the best we have had compared to other hotels. The staff put out a very nice welcome sign for us and all the members of our family who were there for a wedding. They helped us get an adjoining room with our daughter and their family and let me know when a package arrived for me while we were there. I can’t say enough good things about our stay! Thank you!

I very rarely feel compelled to write a review. Stay clear of this hotel. I stay in Holiday Inn Express hotels all over for work and this one was horrible. Elevator didn’t work and I wasn’t informed upon check in. Of course I was given a room on the top floor. The icing on top was when I got up to the fourth floor and was greeted by a strong smell of mildew. Apparently they’ve had some type of water leak. I usually mention any issues when prompted at check out but I was never asked how my stay was. Genuinely missed the mark at every turn. I’d recommend staying anywhere but here. Stay date was 2/10/26.

Elevator seems to have been not working for awhile, based on other reviews. We appreciated they called us in advance to let us know there was no working elevator. Room and beds were comfortable but no regular trash removal or towel refresh. I hate having to ask for it! Breakfast was acceptable. Loved the coffee! Staff at front desk was awesome! My husband left some clothes in a drawer in the room, and 4 days later we were pleased to stop by to pick them up. Thank you!!!

Remodeled but lots of maintenance issues going on like no elevator. Many exterior walls in halls open to studs. Rooms are nice but bathrooms are kinda gross. ( floor tile popping up and most grout gone. Shower and sink drains drain very slow. Black out shade broken and missing. Seems like they need a good maintenance person to go though the property. Lobby was clean and nice and breakfast was above average .