Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG

I stayed here for three weeks and was overcharged on my credit card. My receipt showed that I was owed $724.30 back from the hotel, but I never received the refund back. My credit card company also has no records of the hotel even attempting to refund the money back. I am launching an investigation with my credit card company to figure out why the money was never refunded back to me. One of my coworkers had the exact same issue. This is very suspicious behavior, and I hope whoever is responsible for this is held accountable for their actions.

This hotel is okay. A little run down honestly. Only real problem we had was when we were leaving for a day out. There is a coffee bar in the lobby so we stopped to make some. There was a cleaning lady there, and she came over as we were pouring the coffee and she was really crowding us. She made it very clear we were in her way and needed to move. When we didn't, she sprayed her cleaning bottle right next to our cups, cleaning fluid going straight into our coffee. She looked at us like "yea, what of it?" I know times have changed lately, but if memory serves, the hotel business is usually about the guests and their stay. The cleaning crew should get out of the way of a guest, not the other way around, And, for sure, cleaning fluid is not a good coffee flavor. Will never stay here

Positive: Hotel is situated in a great location - minutes from everything I was there for. Great staff willing to go above and beyond to help with any needs. Negative: ""

My husband and I did an overnight stay here and had a great experience. The staff were very friendly and welcoming, and the room was exceptionally clean and comfortable. We were also impressed with the breakfast — there was a great selection of items to choose from. Overall, a wonderful stay and we’d definitely come back again!

Super clean! I would stay here a million times I've only been once and my experience was so good I will definitely be back. The staff is nice and polite. The location is perfect its close to everything. The breakfast is good and the area is maintained very well. I had to make sure I leave a review with compliments because its deserved!