Holiday Inn Express & Suites Poteau by IHG

Always a great experience at Holiday Inn. We are Rewards members and we travel regularly so we are familiar with the brand. What we love: spacious rooms, very friendly and accommodating staff, hot breakfast, well equipped exercise room, the softest most comfortable beds and a selection of soft and firm pillows to choose from. What we don't like: absolutely no place to plug in devices such as an air machine, phone, phone charger, laptop, etc... for charging, no smart TVs, only one night stand (we both need a night stand to put our phone, drink, laptop, etc...) and our bathroom sink was clogged up. We love the HI brand but TVs are very cheap these days. Why wouldn't you provide a smart TV so I could log into my own account and stay up with my TV shows. Everyone that walks through th

Positive: Rooms were clean and smelled amazing! Beds were super comfy. Pillows were fluffy and amazing! Breakfast had a good variety and was delicious! Negative: Pool and hot tub were not working! I was told they have been no working on and off for five years. That was a bummer but not a huge deal!

From the outside this place looks okay. But once inside you'll see that a bit of remodeling has been put off . Most Holiday Inn Express's allow pets in SPECIFIC pet friendly rooms . Not here , each room is a potential pet room , as told to me by the clerk once I got there . Upon entering the room one notices old stains on the carpet and a lingering pet odor. This was bad enough , but the TV was 32 inches , there was no outlet for charging inbetween the beds , and my wife got miffed because there was no hairdryer. The place is loud and breakfast is minimal. The housekeepers do their best but this place needs a serious upgrade 15 yrs ago. I know we're spoiled staying in Holiday Inn Express's in Ely , NV. , Albuquerque Copperpoint , Amarillo East , and Susanville, CA. , ..but I can't honest

I would give service a zero, if it weren't for the very sweet housekeeper, and the awesome lady who works night shift! An individiual named Dylan at the front desk, however, seems to take personal preference over customer service more seriously... We asked for an early check in at around 1 pm, and, our original check in was 3 pm. DYLAN apologized for the inconvenience and said he had reached the limit of early check-ins. COMPLETELY UNDERSTANDABLE. We sat in the lobby for approximately two minutes, and before we left, I was looking for a water fountain to take my Tylenol, as my legs were hurting. The housekeeper was kind enough to open the door where the fountains were, so I could grab a sip of water. DYLAN, at the front counter, proceeded to tell my husband " Hey man, no free water until

I've had excellent service. Check in was extremely easy, it's as if I was the only guest here. I had VIP service. The front desk attendant was very friendly, and he made himself available to assist me with all my needs. My room was nicer than I expected. And it's very quiet here. Im able to relax, and just enjoy my stay.