Holiday Inn Express & Suites Pampa by IHG

Positive: It felt safe there. Negative: Bathroom wall had obvious water damage, pipes in bathroom were rusty. Was disappointed that there was no breakfast served. I understand it was due to Christmas Eve but this would have been useful knowledge before reserving the room.

Not the typical Holiday Inn. Seems older, dated and a little tired. Sheets looked dirty or stained. Shower did not get very warm. Breakfast area was nice and all the usual Holiday inn breakfast choices. Juices seemed watered down. Fine for one night stay.

Went for a wedding at a great nearby venue. Between wedding guests we had about 12 rooms. The rooms were clean, but most were not ready at check-in time. The pool was closed which was noted in our confirmation emails. The elevator shook a little. Between all 12 rooms there were two that requested a room change and were granted them. The first because the air conditioner didn’t work and the second because the shower didn’t work. There were a lot of little maintenance issues. The onsite washer and dryer were out of order. The vending machine for snacks worked but they had no drinks, including water. They did have milk available in the fridge in the breakfast area all day. The ice machines on some floors didn’t work. We stayed two days and on the first day the WiFi didn’t work but they fixe

The room and common areas were clean. All the staff were friendly enough. It just needs some updating. There was no hot water either time I tried to take a shower. The room needed some maintenance. An outlet was pulling out of the wall and there was a poorly-patched drywall hole in the bathroom. The elevator seemed a little sketchy at times and made some strange noises. The mattress was pretty low-quality. There wasn’t an outlet by the bedside. There were cards in the room encouraging me to lock up valuables like a radar detector or car phone. The pool was closed for remodeling. The breakfast was good as any other IHG property. The place just needs some updating and TLC.

Not bad. Little pricey, clean, big. Definitely needs a better maintenance staff that knows how to put craftsmanship back into repairs. That part is a 0 out of 10. Ptac unit on high feels like low. They over fill the rooms with to much stuff. Something is in every corner. Kid friendly, we do have a service dog here. Breakfast is good. Definitely needs someone at the front desk at all times. Engaging with guests like our last hotel. I never saw anyone there at the desk . Feels like you don't care about the guests. No bugs. Definitely needs to add out a patio where people can sun tan . I'm here for another 3 months