Holiday Inn Express & Suites Orlando East-Ucf Area by IHG

Hello, I recently stayed at your Holiday Inn Alafaya location while in town with my partner for a bowling tournament. Overall, my stay was fine and I did not have any major complaints about the hotel itself. However, I did want to provide some feedback regarding the service at the front desk. One of the associates I interacted with earlier in the day seemed very disengaged and unprofessional. He appeared more focused on his phone than on assisting guests. I asked him about having my room cleaned, but it did not seem to be a priority to him, and my room was never serviced as requested. Later that evening, after returning from my tournament, I had a completely different experience with another front desk employee. He was a larger black gentleman whose name I believe started with a “J” (p

We stayed here one night to board a cruise the next day and I’m glad it was only one. I’ll start with the positives. The room itself was fine. The bed was comfortable and we were able to get a good night’s rest. The location is near lots of shops, restaurants, etc. so that’s a plus. The bathroom was a different story. One of the first things we noticed upon entering the room was that the sink was dirty and there were multiple short, dark and curly hairs in it - which I can only assume to be pubes. So yeah, that was pretty off-putting. We got in late and were tired from travel, so we decided to shower in the morning. There was not a single form of a towel in our room - no hand towel, no bath towels, no washcloths, no bath mat. I have never experienced this in any hotel before (including m

It has been a short stay, however it has been pleasant. We checked in after 9pm, it was fast and easy. The room was very clean. King size, room 304. Fridge worked great. There is a safe for special belongings. Iron, washing laundry service. Not a fan of the Dove products in the bathroom, but very clean as well. Large tv. But one thing in the bathroom shower, I’m 5’4” and I could not reach, just the tip of my finger|To turn the dial. Someone had it on center stream. If I needed to change it, I would have to climb up on the bath ledge. But that’s probably a short person issue only. :). The complementary breakfast was very clean, good choices, relaxing. We had a very nice lady named Tess, she is so very kind. We spoke a little and she got back to work. We really enjoyed our stay, and will b

The room felt old and had a funny smell to it like old cleaning water to mop the floor. The bathroom corners on the floor were damaged and dirty. It didn't appear to be from poor cleaning, rather from poor maintenance. But the employees working there were wonderful and very accommodating. The hotel just needs a good refresh and the bathrooms updated. I like the location and the employees but won't be staying there again as for the same price, other hotels are nicer in the area.

I’ve had a wonderful stay here. The rooms are clean, comfortable and very well maintained the entire staff has been exceptionally kind, professional, and informative throughout my visit. Jay, the general manager clearly runs a fantastic team - everything operates smoothly and you can feel the positive atmosphere. I truly appreciate the hospitality and would absolutely stay here again.