Holiday Inn Express & Suites Middletown by IHG

I can't say how much I appreciate the manager and staff of the hotel. Kathy (general manager), Andrea, Lexi, Debbie and Jackie are just a few of the people who made the biggest difference. We had our family stay there for a funeral and the compassion and care they provided were phenomenal. To say they went above and beyond is an understatement. The hotel itself is amazing - the room was very nice and clean, the lobby was comfortable, and the conference room was nice. But, the staff are what made the difference. Housekeeping was wonderful and the front desk staff were always checking on us and making sure we were OK. They told me as we were leaving that we "were like family to them". I usually hear people say that, but it's kind of an empty phrase. But when they said it, I could honestly fe

A great place for a couple day getaway. The outside was nice and clean and tidy. The lobby was inviting and nice and clean. All the personnel we came in contact with were very friendly and helpful. Out room was exactly what we were looking for; it was spacious and clean. We loved the bathroom with the large walk-in shower. The beds were nice and firm and you really didn't hear a lot of noise. We loved the fact of 24 hour coffee and we loved the machines getting fresh coffee at any time. The breakfast was great and a wide variety to choose from the mornings we were there. We also appreciated the housekeeping service everyday to get clean towels and trash emptied. Kudo's to the entire staff for a great stay.

The reception staff were friendly, courtesy, and made my stay enjoyable. The room was spotless and the mattress and pillows were so comforting for a good nights sleep. Thanks to the team members I was privileged to have met during my visit;. Kathy, Devon, James, Alexa, Vickie and housekeeping. I know there were others and thanks to them as well. My career has been in customer service and my experience at this Holiday Inn has been extremely positive from checking in to checking out! Looking forward to my next visit.

We had our daughter's pre wedding festivities (mehndi function) at the Holiday Inn Express in Middletown, DE and we couldn't be more thrilled with the venue and the service provided. We rented both the Board Room and the Conference Room to accommodate the dining and various events planned for the evening (65 guests). Kathy Hoffman, the manager and Andrea Friend, the sales coordinator were phenomenal. They were very easy to deal with, always accessible to answer questions and were quite happy to work with us on last minute changes and special requests. Even though we had the event rooms booked for the evening function, they gave us access to both rooms pretty much from the morning for decorations. The event was a success with our guests complimenting on the venue and the arrangements. Our g

My stay over the weekend was amazing. Andrea and the other employees were very helpful in every way to all my needs.My room was spacious and quiet. The breakfast staff was amazing. I can't wait to visit them again for my next trip to Delaware.