Hampton Inn Middletown

I want to give a sincere thank-you to Sunshine, the Manager on Duty, and the Housekeeping Manager who both took excellent care of us during our stay. We were traveling north after a long day on the road, and their kindness and professionalism truly made a difference. Sunshine went above and beyond to help us. You can tell she genuinely cares about people — she treated us with warmth, respect, and real compassion. Her patience and dedication made us feel welcomed and valued from the moment we walked in. I also want to recognize the Housekeeping Manager. Even though I don’t know his name, he was awesome. His attention to detail, his friendly attitude, and the way he made sure everything was clean and perfect showed true pride in his work. This hotel is absolutely outstanding — not just be

Most everything was nice: breakfast, staff, tv, etc. The reason for the 1 star is we found bed bugs our 4th night. We both got bug bites a couple nights in which we assumed were spider bites. But then we woke up in the middle of the night to bed bugs in the bed one of us was sleeping in. They tried to book us another room, but we decided to pack up and leave. I sincerely hope they do not use that room until they get a new mattress and exterminate.

Room itself was nice, beds weren't very comfortable at all and the pillows were terrible. Staff was overall friendly and very helpful. Except for the night front desk lady. She was very rude and seemed annoyed to do the job she was being paid to do. I had a situation where I got locked out of my room and I was staying with family so my name wasn't on the room reservation and I was the only one at the hotel. The lady at the desk just laughed at me, and when I was trying to come up with solutions she literally just laughed in my face and said "you can do that but it won't do you any good" genuinely just being rude for no reason. I got it sorted out but she should not be working with customers with such a poor attitude. The pool section was nice and I enjoyed the hot tub very much. The breakf

Love my stay here. Multiple up grades to the hotel now they have hot breakfast now and four years go it was brown bag cold breakfast. The room we had was very clean and nice king bed and big room to walk around and tv was a place The bonus we had no wait to check into the Hampton inn Middletown Delaware and we got our cards lock keys straight up to our room and downstairs to swim and used the hot tub. I would love to give them a six stars review. Bonus they had work out room too. Plus if your a Hampton inn member you can get points add . Free wifi. Nice coffee bar and tea be downstairs all day and night for free. In your rooms fridge and coffee pot and ice bucket for ice. Large shampoo and conditioner and body wash provide for your stay. I would bring soda or cooler for longer stay to save

Positive: Sunshine the manager was very helpful. She resolved our problem. Negative: The elevator stopped working and we had to walk up the stairs and back down and we were on the 4th floor NOT GOOD. Me and my fiancé have asthma it was BAD we both had to use our inhaler. Staff at the front desk at the time of checking in was very rude.