Holiday Inn Express & Suites Lake Charles

Every time I come to Lake Charles to visit, this is the hotel I love to stay at. This hotel embodies what an IHG hotel should be! The friendliness of the staff from front desk, housekeeping to breakfast attendant, everyone is so warm and welcoming. Big shoutout to Alexia! She’s a wonderful employee & such a big help! Always nice to see a smiling face. I also enjoy the other front desk receptionists as well, they’re not unnoticed either. I never once had an issue at this location and I want to say thank you to every staff member I encountered coming to this location!

This hotel offers great value for the money. I compared several IHG properties within a 50 mile radius of St. Charles. This hotel offered the best value. The staff was as friendly and helpful as you will find anywhere. The carpets and paint lead me to think there was a recent renovation. The TV wasn't the biggest, but the cable offered a handful of HBO premium channels. I liked that the sink had a working method to close the drain - I'm a contact wearer. The room and lobby were clean. Breakfast was the normal high standard in offerings. The dining area might be too small for rush hour, but I had no problems. As for bedding, the pillows were great and the bed was fine. It wasn't hard, but lacked the luxury pillowtop experience I'm used too in more expensive or newer hotels. I'll most like s

This was a great hotel! From the moment I stepped in the lobby I knew it would be a great stay. The lobby had a grand curved staircase leading to the second floor, a beautiful chandelier and a huge Christmas tree decorated for Mardi Gras. The desk staff were great and very friendly. Our room was huge and very comfortable with a king bed and comfortable chair and ottoman. Breakfast was great! Even had hot cinnamon rolls! Will definitely stay here again!

i want to say the staff during my stay was great. The owner of this place does not INVEST money in this place.. i was booked to stay there for 4 weeks and i ended up cancelling and went to lauberge casino resort. You walk into the halway going to my room and im hit with a damp smell the whole way. next i walk into the room and the smell of mold hit me in my face. unbearable to sleep in, head was hurting and i can feel it hard to breath. AC didnt work all that much. ive notice when they clean the rooms they leave the doors open to get fresh air in the rooms, and that must exlain the smell you get in the hall ways. SAVE YOURSELF THE HASSLE AND GET A BETTER HOTEL AVOID THIS AT ALL COST.. THEY DONT EVEN CLEAN THE SHOWER PROPERLY.

Enjoyed my stay here. Comfortable & clean room, tasty breakfast, great staff. A very good value and I would stay here again.