Holiday Inn Express & Suites Houston SW - Rosenberg, an IHG Hotel

The only good thing about this hotel is the location. It appears to be a pit stop for truckers. The bathroom and shower floors are black and filthy. The maid refuses to clean the room if you’re not gone by 8am. We got locked out of our room because the door is do heavy the latch fell, which made us miss our event. We told 3 different staff members to be sure our rooms were clean and they did not do it. When we followed up she lied and said we did not ask and then changed her story. It was one thing after the other and the staff did not care. Don’t waste your time here. You won’t be satisfied.

We have stayed here before and will do so again. It is very convenient to the homes of family in the area as well as to a large group of retail, restaurant, etc. establishments. Staff was very professional and also friendly and helpful. The breakfast was great except for the oatmeal. It was just oats floating in water. Not cooked?? The facility is very attractive and plenty of parking.

Positive: Very clean. Smelled good. Best hotel I have had in a long time for the affordable price. Negative: No

It's rare that I score hotels as mediocre. They're either a huge hit at five stars or a big miss at 1-2 stars. But I was very disappointed with the service here, especially after reading the reviews that applauded the wonderful customer service and attention. The rooms were clean and the location was perfect for us, plus the parking lot felt safe and secure and there is a complimentary breakfast. Having said all of that, the service could not have been more lacking, especially given the fact that the parking lot was nearly empty, indicating that the hotel was far from sold out. Not only did no one answer the phone over the course of the day, as I was trying to confirm some details about the amenities offered, but as DIAMOND ELITE members, I would expect recognition of that at the time of

Where do I begin. I called before we drove down from SATX to confirm that we had a 4th floor room that I requested when I booked, just to be told they didnt have anymore only suites. To which we agreed to pay the extra. Upon a long night and drive we were given room 407, only to be shocked and mortified that it was already OCCUPIED! Thankfully the gentleman was kind enough and was dressed! We returned to the front desk and then had to wait 40 minutes before getting the most disgusting room. The shower floor was so filthy we put a towel down. The attached are the photos which do not show how bad it was. We were given another room the next day which, upon entering appeared cleaned until we pulled back the sheets and saw stained sheets. Fortunately I travel with sheets and we slept on those b