Holiday Inn Express & Suites Greenville-Spartanburg(Duncan) by IHG

I spent 197 nights in hotels last year, so yeah, you could say I'm a bona fide business traveler. I love this hotel. It is clean and quiet, and the service is superb. Hell, every night I stay here, they let me borrow a big plastic bowl to eat out of, and an armless chair so that I can play my guitar at the desk in my room. Bea always greets me with her warm smile and charming demeanor, and this makes my day. The showers are excellent, with glass doors, quality shower heads, and excellent water pressure. The owners didn't have to make the hotel this good, but they did. I recommend you stay here.

I know what to expect when I stat at a Holiday Inn express anywhere and that is a good thing. The rooms are always clean and the cinnamon roll at breakfast is to die for. The staff was helpful and the young lady at the desk told me how to exit the property without having to go through a truck stop that WAZE had taken me through on the trip in. It is set back a little ways and that helps with less traffic and noise. It was a good one night stay and I will keep this in mind if I am ever in the area again.

Positive: Breakfast quality was actually delicious. Rooms were large and airy! Negative: The coffee tasted odd.

I booked this hotel after being on the road since 3 am because it looked to have good reviews. I immediately was skeptical when looking at the outer appearance of the hotel. When I entered, there was a long wait due to a new software being used by the hotel and everyone having to manually check back in. I didn’t find this too much as an issue however, it gave me extra time to observe the uncleanliness of the lobby floors. After I was given my key, I went to my room and housekeeping was still cleaning my room and asked if I could wait 3 minutes for her to finish. Once she was done, I observed the vinyl wood floors coming up in the corner of the entrance. The bathroom was not clean at all with hair remnants over the sink, toilet, and shower. The bedding looked old and worn out as if the hote

Forget any consideration if they make an error. The front desk insists I booked for the day before my planned arrival and when we showed up on the actual day our room was gone and my card was charged for a “no show.” Assuming it would all work out once we spoke to the manager the next day, we booked whatever was available (one of us slept on a cot because they had no more rooms with 2 queen as originally booked). When we spoke to the general manager, Arpan, the next day he said there was nothing he could do. There was nothing he would do is more like it. Even corporate only referred back to Arpan, apparently a man on a power trip and willing to essentially steal almost $200 rather than make things right. Go elsewhere. I’ve never seen anything like it and I travel plenty.