Holiday Inn Express & Suites Columbia East - Elkridge

We had a mixed review with our one night stay at this Holiday Inn. First the good. The hotel was quiet compared to many others. The highway noise was minimal and the hallways were quiet at night. The breakfast was tasty with eggs, pancakes, muffins, etc. The rooms were as expected. Clean with minor cosmetic flaws but overall nothing alarming to worry about. As for the bad, the pool was closed, the gym is very small and both the treadmill and elliptical did not power on. Our cards did not work at the gym or for our room door. We had them reprogrammed but one still gave us issues so we just gave up. Overall, not a terrible stay but paying full price for an average experience, with promised amenities that were unavailable, wasn’t the best experience. IHG did give me some bonus reward

Positive: Breakfasts. Nice staff. Nice rooms. Negative: Rooms very dark. Had to buy a lamp so I could read in bed. No TCM on TV. On last night, manager scheduled 4AM wakeup call instead of requested 5AM. Hotel difficult to find. Driveway hidden - poor signage.

It was nice and clean. The breakfast was good. The staff was really friendly and accommodating. The pool was very cold and kind of green. We opted out of swimming. The fitness center is there, but it's not much of anything. There is one treadmill, one elliptical and a rack of dumbbells. The treadmill was broken. It's in a small room that is maybe large enough for two people to work out. It was very clean, however and the elliptical that I used was a very nice Precor brand elliptical. Overall, it was a decent two night stay and I'm a good location to drive into Baltimore for events without having to stay downtown.

I stayed 13 days with my wife and two children at **Holiday Inn Express & Suites Columbia East–Elkridge (Aug 4–17)**. The room was not cleaned for 3 days despite repeated requests. A housekeeper refused, and when I complained, the manager said cleaning was only done every 3 days—even bed sheets were not changed. When I pointed out their own daily cleaning policy specially with children, the manager was mad and even told me to **“check out if I wanted to” in front of my children**—deeply humiliating.| |At checkout, the front desk DIEGO DEL RIO sales manager, couldn’t find my deposit because the manager was off duty**, and after waiting an extended time, he told me I had to pay a **$100 “deep cleaning” fee**,to balance my deposit which I strongly dispute. This was my second stay, but definit

We had a great stay at this location. The manager and front desk staff greeted us upon arrival, were friendly thoughout our stay, and the breakfast offerings were great. We were especially pleased with Alexander, who went above and beyond to assist us in getting a credit when we had to cut our stay short. I would definately recommend staying here when in the Baltimore area.