Holiday Inn Express & Suites Coldwater by IHG

I am an IHG Diamond member and typically book around 30 nights per month for myself and my employees. I have stayed at this hotel for months, and until recently everything had been great. Unfortunately, we will no longer return. The same front desk employee, Stephanie, has bothered us on more than four separate occasions during late check-ins. Each interaction was unprofessional, hostile, and frankly made her come across as a miserable troll to deal with after a long day of travel. Management is already aware of the issue. The General Manager has been informed, and other staff members have openly acknowledged ongoing problems with this employee, including repeated complaints and lost corporate business. I was told she has already driven away other corporate accounts despite only working a

Holiday Inn Express in Coldwater, MI provided a good overnight stop for our journey home from the upper peninsula. Our king room and bath was clean and comfortable. We always appreciate the choice of firm and soft pillows. We're still not a fan of the current lounge chair or the lighting of the bathroom mirror, but we put up with those inconveniences for the comfortable sleep and the luscious cinnamon rolls that come with the complimentary breakfast. Three complaints for this stop:|1) the replenishment of breakfast items was slow during the first hour of the breakfast hours; meats and eggs were slow to come out; I don't think the breakfast staff ever put out more cinnamon rolls|2) the new coffee dispenser provides a nice hot cup of coffee, but there doesn't seem to be a way to top o

Here for a week and the last couple days of my stay I left it where I wanted my room clean. Helping out I stripped the bed and put all my dirties in a pile by the door. They put the same sheet on my bed as the one I took off and the top cover and under sheet besides giving me all fresh bedding. Don’t recommend if you’re staying for a while.

I'm at this location often. The staff is amazing, the manager is great. In the last 2 years I've never had an issue with my room or any other part of my stay. Coffee is always hot and available. Breakfast is generic but always ready when it's suppose to be.

I am formally lodging a complaint regarding the IHG property in Coldwater, Michigan, where I have been a long-term guest for over four months, spending in excess of $6,000 per month. An employee named Stephanie has created a hostile and unacceptable environment through repeated harassment, including unsolicited calls to my room as early as 6 a.m., aggressive and rude behavior, yelling at guests, and denying basic amenities that other staff and management confirmed are permitted. This behavior has been reported by multiple guests, including corporate accounts and Diamond members, yet no corrective action has been taken. The frequency and consistency of these complaints strongly indicate a failure in management. The property manager, Tiffany, has been informed of these issues on several occa