Holiday Inn Express & Suites Cleveland by IHG

Dead cricket when we arrived in room, room smelled like weed and very musty. Shower did not drain properly, tub was half filled by the time we got out. Fridge was disgusting. AC was set and could not be lower than 71 so we were hot while sleeping. Huge hole at the baseboard that looked like rotting wood and mold. Woke up to roach in bathtub. Curtains had mud on them. Staff was very nice. Breakfast was good. Overall, the room was not worth what we paid for.

The first 5 stars goes to Tyshonda at check in for Thanksgiving break. She never forgot to greet us with smile and was very p rofessional and friendly. We were placed in a newly remodel room. The room feels brand new on 3rd floor. We plan to stay again.

We came to stay at this Holiday Inn to attend a graduation. The 3rd floor is being renovated and our room was nicely renovated. The staff was kind and helpful. The only issue we encountered was getting stuck on the elevator. I didn't panic. The doors finally opened and we took the stairs to our room floor. The continental breakfast was good, too. Love the egg whites.

Positive: Hotel employee always go over and beyond her duties to make sure her customers is happy and satisfy with the room Negative: ""

The hotel is not well kept. Carpet flooring needs cleaning. Walls need paint and repairs, tubs are stained, bedding was dirty and stained and the room had a wet odor. The staff were pleasant but appeared defeated when trying to find appropriate accommodations as most of the hotel was run down. They did offer a good breakfast. I would not recommend this hotel.