Holiday Inn Express & Suites Acme-Traverse City

Id just like to thank this location for treating us better than a hilton hotel. Thank you for letting my family and i check in early and be so helpful and far beyond nice. We traveled 24 hours and the safe space and warm welcome was what we needed to turn our holiday into a better experience. I cant say thank you enough and in the future if we visit again, it would be a pleasure to stay with you. Although the common area was pretty cold, no other notes besides THANK YOU.

Stayed 1 night here recently. Hotel was very clean. Lady at front desk was working alone and doing security checks when we arrived so it took her time to come back to the desk after I run the bell 3 times for service. Hot tub not extremely hot but tolerable. Kid loved the pool tho. Was there for the winter so not sure how summer differs from our stay. Would stay again if needed.

The staff and management of the hotel was welcoming but also very helpful. I had left an expensive item in the room when I checked out. A few hours later I discovered the error and called the hotel. They located my item and made sure that it was waiting for me when I returned. And as always, the stay itself had been great.

We have stayed at this hotel many times and it delivers what it promises. That being said, the property is starting to be careworn but they are starting renovations so that is good. Breakfast is spot on, the bedroom is comfortable and clean and the fan for the hvac stays on so you don’t get the on-off jolting when you’re sleeping. Bathrooms are clean but need to be renovated. Shower is good and hot. Pool was clean and workout room was small but well appointed. Lots of parking and the outdoor seating area overlooks the bay- beautiful sunsets. Watch what the rates are so you get value for money but overall we do recommend.

The hotel was clean. The front desk staff were friendly and helpful. Becky in housekeeping was friendly and helpful as well. Breakfast was normal for these properties although i did feel bad for the employee tending to the breakfast bar. It is a small area and hot where she had to prepare the food. Our room was clean and spacious however the bed was horrible. The mattress was so hard and uncomfortable its not what I am used to from a Holiday Inn Express. The mattresses are normally like sleeping on a cloud. It is unlikely that we will stay here in the future due to this. I should also add that $250/night is a bit steep for this time of year and the quality of mattresses. Invest in new mattresses to keep guests returning.