Holiday Inn Express St. Albans by IHG

We had a great stay here in early January! Everything about the room was good except dog hair on the carpet and the towels and bedding were permanently stained. The bed was comfy, the TV worked, there was drinking water down the hall. Breakfast was awesome, coffee was hot. Their coffee machine stays out all day but they lock up their half and half in the little fridge, just FYI. We did use their i door pool in January, the temperature was fine and we had it to ourselves. It was fun to use their gym as well. Get your coffee here in the morning and not at the Dunkin’ across the street I beg of you. This location was a great budget option for our ski trip to Jay Peak and Mont Sutton, and we would come back! Downtown we’d recommend the Thai place and the diner for dinner!

My family stayed here for a hockey tournament and if it wasn't for the location I would/will never stay here again. The front desk personnel was rude and gave major attitude, our room had luke warm water the entire weekend, the heater in our room sounded like a chainsaw. Thank goodness breakfast was free because they struggled to provide a warm breakfast. I am very disappointed in our stay. Speaking with other families, they also experienced the samething. Good luck to you if you decide to stay here.

Wow! I’ve stayed at maybe 10 different Holiday Inn locations and this one really wowed me! This was a work trip and I’ll definitely be coming back. I called and asked for early check in… Brad at the front desk was friendly, accommodating and welcomed me in with open arms. The evening manager also helped me arrange for late check-out. I was really busy with work and their flexibility kept me from trying to work out of my car. This is the best experience with front desk staff that I’ve ever had! Room was clean, breakfast was good.

room was spacious and clean. However, it was unpleasant that ladybugs and flies came into the room every day. I stayed for four nights, but housekeeping never came even once during my stay. The walls were very thin, and I could hear conversations from the room across the hallway. I was woken up at 4 a.m. by loud voices from other guest and couldn’t sleep well afterward. While the room itself was clean, facilities and cleaning staff can be improved

We've been before, but mostly we go for the views on the way up. The heater worked poorly both times. This time if I set it to low fan it ran. The shower was warm but not hot, which is a little sad when you come in from 4 degrees outside. They have a picture of bacon on one of the breakfast tables, almost as if to mock us if we expected much from the breakfast. The breakfast had so few choices people were in the oatmeal. The coffee hurts feelings... so bitter and burnt. Everyone looked sad at breakfast on the morning of new year's eve, which is a weird experience. Maybe not going ever again, honestly. Especially with the $50 incidental and lack of pool towels. The lady complained to me about dirty towels in the fitness center as if I was supposed to do something about it. The people abo