Holiday Inn Express New Rochelle by IHG

My recent stay at this hotel was an absolute delight from start to finish. The check-in process was seamless and at the front desk person was incredibly courteous, making me feel welcome right away. Despite initial reservations about the neighborhood, I was pleasantly surprised to find the hotel itself to be immaculately clean and well maintained. The option of valet parking for just $17 a night provided peace of mind, especially given the area. The breakfast options were simply fantastic, hitting the spot perfectly with a spread that catered to all tastes. Moreover, the location couldn't have been better, offering easy access to New York City. Overall, my experience was superb, and I wholeheartedly recommend this establishment to anyone looking for a comfortable and convenient stay in the

The bad: the bed was so soft and non-supportive. I was awake all night- my back was in so much pain. The comforter was too light. The shower mat had stains. The heater made a rolling sound that might have bothered me more if I was sleeping. We smelled weed coming from one of the other rooms from the hallways. Thankfully we couldn’t smell it in our room. The good: hotel looked nice and was clean. The staff was very kind. I really appreciate that they let me cancel the rest of my stay without charge since the bed didn’t work for me. The breakfast was impressive. They have big luggage rollers that came in really handy. The room was quiet- we didn’t hear any noise from inside or outside the hotel. We were on the third floor and didn’t face the street. Convenient downtown location. Walking dis

Our stay at Holiday Inn Express New Rochelle was wonderful from start to finish. Check-in was quick and efficient, and every staff member we met was friendly and polite. The hotel’s location is great, with a grocery store just a short walk away.||The room was spacious, clean, comfortable, and extremely quiet. We appreciated the convenient dispensers for all bath products, as well as the fridge, microwave oven, and electric window blinds. The accessible shower – well-designed and easy to use - was especially appreciated by my wife. Wi-Fi worked well throughout our stay, and breakfast was good with plenty of options.||Valet parking next door was quick, convenient, and secure, with unlimited in-and-out privileges and courteous staff.||Overall, we could not have asked for a better experie

The hotel is fine. Clean, modern, nice gym that has just enough and same for the breakfast & dining area. Overall it's a solid choice. Even the valet parking not really being valet (you have to walk to the adjoining building's underground parking) wasn't as off-putting as the manager! She was the worst part of the stay. They miscommunicated something that I won't go into, but she was so dismissive, came to assist the really helpful, nice lady at the front desk and didn't even address me. Stared at me blankly then looked at the computer and handed me my keys silently. She seemed bothered, rude, and generally not a good fit for a customer facing role anywhere!

I booked my stay based on an online quote provided by IHG. When I arrived at the hotel, the rate was suddenly changed and increased with no clear explanation. This was extremely frustrating, as I relied on the quoted price when making my booking. I raised the issue with hotel staff and followed up afterward, but there was no resolution, no callbacks, and no meaningful response from customer service. The lack of accountability and follow-up made the situation worse. IHG should honor the prices they advertise online and provide proper customer support when issues arise. This experience has significantly impacted my trust in the brand.