Holiday Inn Express Durham - (Unh) by IHG

We recently stayed at this hotel while visiting family in Durham. While the hotel was satisfactory, (mostly clean bathroom), there seemed to be a number of hidden taxes added to the bill. Because we visited at Xmas time, there was some kind of mysterious extra fee /tax that was added only for the 3 days surrounding Xmas. In addition there was an extra room charge added to the price quoted when the reservation was made designated on the reservation as "*Total charges" amount. Although there is a vague reference to these charges in their paperwork, I find it shady. I was told by a front desk agent that these charges would be adjusted at check out when I asked about them. In the end, our bill was $25.00 over the original quoted,(allowing for a $2.00 soda charge) not having been adjusted as t

Hotel shares a small parking lot with a college apartment complex. Hotel will ask you at check in for your license plate number and make and model of your vehicle and phone number. They provide a flimsy piece of paper for a parking pass to be placed on your dashboard. If you forget to place it back on your dashboard or if it falls off when you close the door, they will tow your vehicle without the courtesy of a phone call. If you complain they will tell you there is nothing they can do and you have to walk across the street to the towing company they have an “arrangement” with. $190 to get your car back with not one ounce of sympathy.||Hotel is dated. Front desk staff is extremely rude. Breakfast was a huge disappointment. Toilet was broken. Phone in room was from 1980 and had no dia

We were in town for a wedding and this hotel was perfectly centrally located for the wedding festivities. The room itself was comfortable, clean, and spacious. The practical shelving for luggage was an unexpected bonus. The shower faucet had nice, strong water pressure, too. There was plenty of close, convenient parking spots available at all times that we came/went. I would absolutely stay here again if I'm staying overnight in the area again.

To echo Brian Moynihan’s review from two weeks ago — do not stay here, especially if you don’t want your car to be towed. My husband and I checked into the hotel last weekend around 9pm. The very unpleasant (and seemingly very bothered to have to do his job) front desk agent issued a flimsy piece of paper that was supposed to be a “parking pass.” My husband drove around the VERY dimly lit parking lot in the rain for more than 10 minutes. Given those conditions, navigating the area was extremely difficult but we finally found a spot and the “parking pass” was placed on the dashboard, as advised. Not 12 hours later, we came to find our car gone. The very same miserable man at the front desk basically shrugged and said we had been towed for parking “in the wrong spot.” The wrong spot? It was

Steer clear of this hotel. Criminal operation with Smitty’s towing service. Limited parking. Hotel takes advantage of its customers and will tow your car even if it is registered with the hotel. Car will be towed without warning if you forget to place flimsy parking pass on dashboard or if it falls off dashboard (when car door is opened or closed). No phone call to warn you that your car is about to be towed, even though car is registered to hotel with car make/model and license plate number. Staff has no remorse whatsoever. No sympathy. Pay them hundreds of dollars to stay there and they will take your car as an added bonus. In addition, hundreds of dollars to get your car back from the towing service that is conveniently located across the street. I have never heard of a hotel with a