Holiday Inn Express Chicago-Downers Grove by IHG

I recently stayed at the Holiday Inn Express in Downers Grove and was pleasantly surprised by the updated look and feel of the hotel. From the moment I walked in, the newly renovated lobby gave a fresh, modern impression—bright, clean, and welcoming with comfortable seating areas and a sleek check-in desk. It definitely set the tone for the rest of the stay. The complimentary breakfast was solid, with a good variety of hot and cold items, and the staff were friendly and attentive throughout my stay. Whether I needed extra towels or had a quick question at the front desk, they were always helpful and polite. Overall, the refreshed design and welcoming atmosphere made this stay stand out from other mid-range hotel experiences. I’d definitely recommend this Holiday Inn Express to anyone

Yusra at the front desk is the sweetest girl! Very knowledgeable about the property, incredibly helpful and resourceful, and you can tell she cares about her guests. After a long day of traveling and bearing the Chicago winter I was delighted to have such a kind soul greet me at this hotel. She is a stellar employee and person! This hotel is very fortunate to have someone like her on the team! Cecelia also does a fantastic job in the morning with the breakfast service. She is very attentive and makes the experience in the morning very pleasant!

PARTH at the front desk was a phenomenal help when I had an incident with my room. Parth was incredibly understanding and willing to fix our issue for us. The staff I encountered was great, hospitable, and kind! I would book here myself again, the rooms were very clean from what I experienced!

The first thing is as I tried to cancel and they told me I couldn’t cancel, but they would try their best to accommodate me. They told me I could check in earlier, but when I arrived, they told me that I could only check in at three, which is not what they told me over the phone. The people are extremely rude. The hotel is extremely outdated. My soap in my room is expired. It was supposed to be from 2013 and it only was good for 13 months they make you pay a bunch of ridiculous fees. The only good part about this trip was the breakfast. And this really sweet lady named Cecilia she was very kind and greeted everyone that came in

Very beautiful hotel! Although the shower area is showing its age, the rest of the bathroom and hotel room were nicely renovated. Lots of lights, USB outlets and storage etc. Staff service was also amazing. Missed my connection and couldn’t arrive till a day later, phoned them ahead of time and got my room reserved and protected. Breakfast had great selection, which was refreshing compared to other hotels I’ve been in the states recently. Would definitely come back!