Hilton Garden Inn Phoenix/Avondale

Our stay at the Hilton Garden Inn Phoenix/Avondale was seamless from start to finish. We were in town for a race weekend, and the location couldn't have been more convenient—just a short drive to the track and plenty of restaurants nearby. The room was spotless and surprisingly quiet given the hotel's proximity to the freeway. The Serta Suite Dreams bed lived up to the name; I haven't slept that well in a hotel in a long time. We had breakfast at the Garden Grille, and the omelets were fresh and made exactly to order. What really stood out, though, was the service. Every staff member we encountered, from the front desk to the housekeeping team, was genuinely friendly and helpful. If you’re looking for a reliable, high-quality stay in the West Valley, this is definitely the place.

This is a solid HGI. The hotel is not perfect, but I think it is good value considering it is less expensive than other Hilton-branded hotels in the area. The covered patio with fireplace was a fantastic spot to sit in the evening. It is a bummer to pay for parking.

I have travelled to many Hilton properties and this has been the worst experience I had ever had. When I booked my hotel I originally had a stay Monday through Friday morning. But because of my work schedule changing I had to fly out Thursday. When I asked the front desk to check out early they did not let me because nascar was going to be on during that weekend. The front desk did not let me know it was $417 for the last night. After I got my receipt emailed to me. I saw that they charged me $417 for the night I was not there. When I called about the hotel about the billing issue they did not resolve the problem and manager was out that day. I called Hilton and made a case number and the hotel never called me back for 3 days. Finally I called them back on Saturday after waiting the 3 days

Positive: Free coffee in the lobby. Free parking. Decent room. Negative: Very dirty carpets

Before you book here check out everything and call for all the hidden things they don't put on their website for instance they don't clean your room or put fresh towels daily but every two days...as much as you pay to stay here you'd think they would. I've stayed at motel 6 and pay way less and they at least come daily to put clean bedding and towels and when I called the front desk to find out what is happening Daeja at the front desk didn't have the courtesy to call my room back to let me know what is going on so I go down stairs and she hands me clean towels...I don't work at this hotel!! And if I wanted to make the bed I could have just stayed at my own house 😡 miles away in New Mexico. The girl at the front desk told me the room cleaning instructions are posted in the room so I look