Hilton Garden Inn Mobile West I-65/Airport Blvd.

The staff, particularly the evening desk agent and barkeep, made this stay. They were pleasant and helpful, with a smile and welcoming demeanor. The rooms are fairly clean, though a bit dated. The shower has a strong chlorine smell, which I attribute to the proximity to the bay. The hotel halls had this odd aged smell almost. That said, it was comfortable and quiet. The proximity to restaurants was a huge upside. The parking lot is a bit small and tight. Overall, serviceable hotel for a business or quick trip, though not really ideal for a vacation.

Hotel is consistent and room was clean. Some of the dumbbells in the gym are worn or missing. I did digital check in/out. Digital key worked well. I have stayed in the same hotel/room on 2 different stays over a 2 week span. Housekeeping did not come either time during a 3 night stay. I told the front desk that I don’t care about my room not being cleaned during a 3 night stay, I just need to understand expectations to ensure I have towels. Only feedback in this is to manage the expectations that are set. Overall positive experience.

DO NOT BOOK !! Be aware before booking at this property..After traveling for a funeral in mobile we booked this hotel right before arrival as we were looking for something close to where the services would be. After arriving and waiting for the front desk agent to finish her smoke break we were told she didn't have anything available to check in at the time we were there..We needed to get dress for the services so we called down the street to another Hilton property that was able to accommodate us on a check in right away. This property would not refund us the booking..I stay with Hilton properties every time I travel and never had an issue. This hotel is seeking money nothing about the customers. I get the cancellation policy but we had a funeral to get to which required us getting ready

Positive: Location and the lobby Negative: Rooms need an update

We stay at Hilton Garden Inn for the clean, updated rooms, restaurant and bar. This particular hotel was subpar compared to most. Our room on the 5th floor was clean but once in bed there was a mechanical humming heard through our pillows. We thought it might be our AC but when we turned it off the humming remained. Of course this made sleeping a bit annoying. The restaurant and bar was under staffed. Many of the cocktails on the menu were not available due to poor inventory. Food on menu was also not very appetizing. Hotel is in a serious need of updating and renovation.