Hilton Garden Inn Islip/MacArthur Airport

Hotel was well loved. The rooms were clean and fresh. The beds were OK, but not the greatest or best I have been on. Well loved is a nice way to say it. The staff were very friendly. Our last two days only one of the two elevators were operational. The paid breakfast is no better than any “free” breakfast anywhere similar. Three location was perfect for my needs. Prices are crazy, but understandable for the area.

Positive: Hotel was clean. Staff was friendly. Water was hot and it was very quiet at night. Negative: The only complaint that I would have is that the thermostat would only go up to 75. I like it warmer than that.

After skipping using this hotel for a year due to the lack of customer service, I decided to try it again. Parking lot? Clean and ample Front desk- helpful, professional and courteous. Room - clean and decently outfitted. Dinner at the bar? As i type this, the heart palpitations are real. They took my order for a medium rare, and decided to not only skip the medium portion of said request, but to put as much salt on it as the roadcrew would use in a blizzard. One bite and my cardiologist called me to thank me for preparing to put his kids through college. Wild animals wouldn't trade me their salt block for my burger, because it was too salty for them. A burger made of Lots' wife apparently, and then generous dipped in a dredge of salted salt. That mistake won't be repeated.

I would not recommend this hotel. Recent stay on 12/8/25 front desk check in Asian girl very unfriendly didn’t seem to know what she was doing. Hotel very outdated. Room was terrible white bedspreads looked filthy. Asked front desk to assist as air conditioner would not turn down and room was freezing so maintenance shut off completely leaving no air flow in room. The mattress are old and you sink in from many uses.. just plain terrible don’t stay here!!!

Absolutely not a 4 star hotel, walls were peeling and thermostat didn’t work. Heat or air stayed on nonstop even after set temp was reached, front desk told is to just turn it on and off. Part of a wedding block, some of our rooms came with breakfast vouchers some didn’t, absolutely no rhyme or reason and it wasn't explained by the desk at all and they didn't inform some guest until after they went thru the buffet it wasn't included and they now owed $18.99 for a reheated buffett. We all booked together, same price same everything, turns out front desk forgets sometimes to hand out voucher sometimes and you need to talk to the original person who check you in to make sure you didn't actually get your voucher and lose it or give it to someone else. Crazy, unprofessional rude staff that hav