Hilton Clearwater Beach Resort & Spa

PROS: The check in process was easy and the staff here are delightful. The gym had good equipment. NEG: The rooms are old and outdated. Our room had crusty carpet, the bathroom door had water damage, and the balcony door was rusting. The resort fee is silly. The bottled waters are wasteful, they should add filtered water stations. The pool area was fine but they really need a hot tub for winter months. The common areas need help. They need to create spaces for families/people to hang out. Next door at the wydyham, the lobby had all these cozy welcoming spaces where you want to gather and hang with friends. This hotel is in huge need of an update. We won’t be back.

Shoutout to Sarah at the front desk! She was absolutely amazing and made our stay so special. When we let her know our first room had a mildew smell, she quickly helped us switch rooms with no hassle at all. She also took the time to recommend great restaurants and fun things to do around the area, which we really appreciated. On top of everything, it was my husband’s birthday, and Sarah helped make the experience even more special and memorable. Because of her kindness and great customer service, our stay was the absolute best. Thank you, Sarah, for going above and beyond — Hilton is lucky to have you!

The employees at the Hilton were the nicest and accommodating people I have ever met! Especially Larry at the restaurant who served me every day and has an amazing memory. Very pleasant!! Michelle who gave me a great massage and today she is going to give me a facial. If it’s going to be this cold in Clear Water Florida why not indulge at the spa? Thanks everyone for making my retreat so relaxing!

Rooms are outdated. Carpet needs to be replaced and grout in bathroom is nasty. The bathroom is so small that when you open the door, it’s about 1/4 inch from the toilet and no bathroom vent. We even paid $300 a night extra to upgrade. Housekeeping did not come for 2 days and we had to keep calling the front desk for toilet paper and towels. Their excuse was they were low staffed. The walls are very thin. you can hear everything. During our “relaxing” massage, we could hear outside traffic, people talking and doors opening and closing. We were supposed to get a credit for the inconvenience for housekeeping but didn’t receive it. Location is great but the amenities are substandard.

Unfortunately not a good stay.. To be fair, I will start with the positive. The location is great for walking the shops and restaurants. The hotel also has great access to the beach and the pier is close by. That's where it stops. They only allow vallet parking for $30 per day. They have a "resort fee" of $30 per day that doesn't offer anything, not even a bottle of water. The rooms are extremely worn and not very clean. We had someone's hair all over our "clean towels". Everything is very overpriced but what isn't now a days. Just be prepared to spend at least $30 for 2 drinks. The staff seem kind enough but honestly they were all disengaged and didn't seem to care about much. I have a background in hotel management so I can give some grace but they could do alot better. Management needs